Hyundai Motor India — Break down of my vehicle even after service

Address:

600031

I am owning an i20 (TN 22 CW 9880) and got the vehicle serviced during aug'15 from Express Hyundai, Arumbakkam, Chennai. Post Service there were remarks about the battery and A/C. The subsequent week when i tried to ignite the vehicel i could notice that the the battery was down and i sought the advise of Express Hyundai who in turn suggested that the battery needs to be replaced and i did so. After replacing the battery to my dismay i could not ignite the vehicle again and i got the battery charged from the exide agency on the advise of Express hyundai that there is a problem with Exide batteries. During the discussion the ORS mechanic informed that the belt connecting the alternator has worn out which needs replacement the same which was not informed in the remarks. Despite several requests that i have to proceed to tirupati no categorical action was taken by the service centre. By gods grace i could complete my trip without any hurdle. On 9th October when i was on my way to vandalur around 4.00pm i could notice the battery indicator and i immediately stopped the vehicle and sought the advise of customer care who informed that i need to take the vehicle to the nearest service centre which should not be more than 5 Kms. Being Sunday I had to drive down almost 10 kms to reach Vinayak Hyundai and left the vehicle for service. The reason for the indicator was that the belt got cut and as a result the oil seal was also damaged forcing me to shell out another Rs.2229/- which is of wasteful natrue. Here I would like to make a mention that being a cusomer of Hyundai for almost 12 years now, i am really upset with the lethargy manner in which the issue was dealt by the default service centre thereby forcing me to even change the brand of the new vehicle which i am likely to take delivery of in a couple of months. In anutshell i would like to inform that despite spending around Rs.8000/- during August 16 i was forced to spend another Rs.2200/- for the negligence of the service engineer Mr. Rayappan and inefficient handling of the issue by the Manager Mr. Anandan which may be refunded to me at the earliest. Not only the financial part but also the morale of the service condition is also defeated due to the oversight had the same breakdown happened duriong the trip to tirupati and something serious has occurred who could be held responsible other than the above indicated officials of the default service centre. An emergent action is solicited in this regard failing which I will be forced to apprise the issue to the appropriate authority.

Sreenivas
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