Hi Mr. Seon Seob Kim is the MD & CEO of Hyundai Motor India,
YOUR TECHNOLOGY AND SERVICE TWO PILLERS ARE GOING DOWN.
I don't see the future of Hyundai for long since Sale and Service after-sales both are going down in India. refer my mail Trail for further Complaints.
Subject:
Restore 3rd Free Service due to your one of the service center Failed to provide complete service even worst service ever in my 20 years of Driving. I have to take it for service again so that It can be serviced properly. and Refund of the amount I paid there at V4U. Address: V4U Hyundai, A Category Authorized Service Centre23 B, Sultanpur Rd, Green City, Arjunganj, Lucknow, Uttar Pradesh 226002
Complaint :
VIN: MALC841CLKM168819 AND MALC841CLKM168819
It is to bring Complaints to your notice how poorly your entire India Division is working and has no respect for their Position, Job profile, They don't love the Profession they are in. Respecting the customer and valuing the Problem resolution is Far Far away at the Moment in the competitive environment.
I GAVE MY FEEDBACK TO THE V4U SERVICE CUSTOMER CARE WITH 0 POINTS IN -NEGATIVE SENCE. THUS, V4U CUSTOMER CARE DID NOT DISPATCH OR SUBMIT THE CUSTOMER ID FOR MAIN HYUNDAI FEEDBACK.
RECOMMENDATION: THIS V4U & TRIDENT SERVICE CENTER BANGALORE SHOULD BE CLOSED WITH HIGH PENALTY.
I gave my car to repair and Service of the Vehicle because it was showing SERVICE IN 1350 KM APPROXIMATELY. They received the car and did not service properly for the complaints. For the all Problems I had a call and what's app messages. I was promised by V4U Manager Gaurav that he will get it done for me and the Customer Care Agent from V4U Internal told me they will address the complaints. But there is no response till date yet.My car wheel is still making noise from the wheel which they said will stop after some time it's from EBS and ABD.My car is showing that my Car service is Due in the negative (-2500) Kilometers. as I start the car it appears on the car's Dashboard Custer for 2 seconds with sound. This is a good thing to remind but it should be reset/set for the next service milage. How did they miss on this? It is very annoying.Thye did not fix the Pure Air system because I made a complaint that my car is not performing as the performance of AC was till a few days Ago. I can now smell other smoke and bad Odor from outside. (Verna claims that it has a Pure air filter to supply clean and odorless air from AC, which was working well but stopped for some reason). The catch is they have no clue about this technology that's really weird that an Authorized service center has no idea of technology is in use.Wheel Balancing is not done which is very essential. They Damaged the Hyundai Logo on the front Grill which I complain about but there is no answer. There is a mileage difference of 3+ KM while the car was in the service Center. That shows My car was in use.V4U also has no idea of Crouse control which has malfunction while driving. It stops working on the highway if I stop the car and want to set Cruise Control again so it won't allow for 15 to 20 minutes or some distance in KMs. There was Paint on my car wheel which was the result of careless Painting at the workshop.I request for action on these multiple complaints WITH IMMEDIATE 1. MY 3RD FREE SERVICE RESTORED 2. REFUND FOR THE AMOUNT PAID THERE SINCE IT WAS WASTE OF TIME AND MONEY.
Looking forward to hear back from Hyundai on Priority set to Critical (P1). I seem that there is a huge difference between UK and India Sales Service I am Unhappy. In UK I was Driving i40 and I was very happy with the services from Hyundai but it's the right opposite in India.
There is one more bug in your feedback form page it doesn't allow Customer/User to write his points with Special characters and using full stop/period (.) (, ) ('') { () } etc. I have attached the Page screenshot for the same.
There are many improvements that are required to be implemented in Manufacturing, R&D, Testing, Solution, Sales and Service Divisions.
There are more evidence can be produced in Court to prove V4U Hyundai is Bad Bad Bad Worst service center. Sound I can't post here there are more defects I cannot post here. ar Phisical in Car.
Thanks & Regards
Abhishek Srivastava
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