Hyundai Motor India — cheating by car dealer

Address:

Kollam, Kerala

I had booked a car “Hyundai Elite I-20”, (petrol) (sportz option- red colour) with POTHENS HYUNDAI(kollam, Kerala) on 10.11.2014 and I was assured that the car would be delivered within January as there was a price hike from 2015. A booking amount of Rs.5000/-(Rupees Five Thousand Only) was collected from me on the same date. Thereafter, on 8/12/2014 I had remitted an amount of Rs.4, 50, 000/-(Rupees Four Lakhs Fifty Thousand only) through SBI Kollam branch by raising a car loan towards the above said transaction. Subsequently, on 17/12/2014 the salesman Mr.Faisal.E from their showroom called me and informed that the car has arrived in their yard and I has to pay the balance amount for delivery of the car. As per the said request, I had also paid the balance amount of Rs 2, 71, 472/- (Rupees Two Lakhs Seventy One Thousand Four Hundred and Seventy Two Only) on the same day[protected] . I had been promised that the delivery of the car could be given by 22/12/2014(Monday) after its registration. But when I approached their showroom on 22/12/2014 there was no car available with them and the salesman Mr.Faisal told me that the car is on the way from Thiruvananthapuram showroom to Kollam showroom. Thereafter at 5 p.m. in the evening Mr. Faisal called me and informed that the car Red Elite i20 sportz option model had reached the Kollam showroom. However, in the evening on 23/12/2014 salesman Faisal had called me informing that some mistake had happened and that the company has a sent white car instead of red. On 24/12/2014, when I approached showroom to enquire about the same, even the white car wasn't available with them. I had sensed that I had been cheated and had approached the assistant sales head Mr. C.S Benny. I was informed that he would revert back to me by 26/12/14 after enquiring with the Hyundai Company and he requested me to wait till then. On 26/12/14 when I approached the sales head/Mr.Benny C.S. I was informed that the car could be delivered only on15 January 2015 . I hereby state that having received the entire amount for the vehicle as early as[protected] they have purposely delayed the delivery of the car and making me liable to pay for the enhanced price after[protected]. By not delivering the car atleast on 24.12.14 as promised, they have also committed gross deficiency in services for which they should be held liable.I has to repay huge interests for the loan raised from the bank for the payment towards the car. Later on 28/1/14 they called me and informed that the car has arrived and I need to pay the extra amount of 32900 for delivering the car. Please take necessary action against such car dealers who do such unprofessional business and destroy the peace of mind of customers.