| Address: | Popular dealer Thengana, Kottayam District, Kerala State |
Sir/Madam
I dont know whether you are attending/ not attending my complaint because as a customer i have lost all the trust in you.
I used to be a maruti suzuki customer and for the first time i went to hyundai on 28th of November 2020 to get a quote on Grand i10 NIOS AMT. I went to Kottayam Adichira popular and Thengana popular, and from Thengana, I received 8.02 lakhs as the on-road price. Kottayam popular offered 7.95 lakhs and based on this thengana popular also contacted me and asked me whether i could give the booking there if they give the price as 7.95 lakhs. I agreed since it was near to me. I gave them advance money on 29th nov, and on last day, 2nd december they contacted and said they have made the booking and going on with the price of 7.95 lakhs and 7.92 lakhs to be transferred as balance.
Today my loan account got opened and i transferred Rs. 7.92 lakhs to the account. I informed them after transferring the amount and in about 15 min after the transfer they called me and said the scheme no more exist and they can give the vehicle only at 8.05 lakhs. Money is not the matter here. Of course its a matter, since every penny is a hardly earned one. More than that, the trust myself or some other person gives u as a customer is broken there and clearily cheated me. Once the booking is made how they can simply inform me at 6.45 pm that scheme no longer exist. May be they have clear idea that the loan is opened, fund got transferred, and customer wont be cancelling the same since its involve a lot more procedures to start with the cancellation from customer end, refund and all.
Whatever be the service you render, misleading or cheating the customer purposefully is a pucca fraud.
Its the prime responsibilty of hyundai to take this matter to the higher ups and to order an enquiry and to deliver the customer service as promised. The call recorded with the team lead committing the price and booking made is with me. So please move the necessary action immediately and deliver me the service as offered.
Waiting for your genuine reply here. Also please provide me the mail ids of higher authorities, if you cant deliver the right to me.Booking is made in my wifes name Jentilia Joseph at Thengana Popular dealership, Kottayam district, Kerala state
Regards
Sanil Sebastian
Manager
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