Hyundai Motor India — complaint against mukesh hyundai vip road, kolkata.

Jhumpi

from Ingraj Bazar, West Bengal

Address:

Kolkata, West Bengal, 700055

I have bought a grand i 10 ( car no. WE 08 D 2413)from Mukesh Hyundai VIP ROAD SHOWROOM on 13th June with bank loan from SBI. MY COMPLAINT
1. Despite repeated request showroom did not provide any loan documents but they repeatedly promised that within short span of time they will provide my loan details.
2. I booked my car on 25th April and they told me that maximum 15 days later they will provide the car but after repeated altercation and showroom visit ultimately they delivered it on 13th June.
3.Despite our request of loan tenure of 5 years, they did it for 3 year tenure with much higher EMI due to thier negligence.
4. They did life time road tax despite my request for 5 years, for that I have to pay extra 23000 rupees.
5. Sales and marketing team as well as loan department in this showroom are all very much negligent. They did not pay attention to customers.
I want immediate attention to my complaint and my loan details.
I have visited the showroom repeatedly but they didn't pay any attention.
Worst showroom I have ever visited.
I strongly condemned this type of negligence of such a big concern like Hyundai.

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Comments

Das Raja

from Kolkata, West Bengal

My-self DHRUBA DAS owned car model "i10" Sportz registration no. WB20AG6605 and got 3rd year complimentary service as per the attached certificate. Your customer service executive named Miss Neha told me that - this certificate not valid for free service and I've to pay full charges for 3rd. year servicing. What is this going on - if you are misguide your customer then how can we believe on you and very soon may be you'll smashed your goodwill from the market too. Please guide me as early as possible because the last date shown in attached certificate as 08/02/2019.