Hyundai Motor India — COMPLAINT REGARDING SERVICE AND PARTS QUALITY

Address:

Pathanamthitta, Kerala

From, AL FAIZAL B Ph no: [protected] Email ID: [protected]@gmail.com Vehicle Owner Name: Fathima Najeeb Dear Sir, My name is AL FAIZAL. B, an assistant professor at engineering college. I owned a Hyundai i20 era on 2013 September. (REG NO: KL-03-X-2730 ). I am writing this e-mail to inform you my complaints regarding your poor services. I had driven my vehicle 17843 kms only. Within this period I have to replace the clutch assembly two times. Now also it shows several problems such as 1. Engine starting delay. 2. Incorrect speedometer reading. 3. Engine RPM reader not working. 4. Gear shifting indicator not working. 5. Unwanted noise from clutch while running. 6. Poor mileage. I give my vehicle to SS Hyundai authorized service centre. (Elanthoor East (PO), variyapuram, Pathanamthitta, Kerala, INDIA) on January 5th 2015. They told me that the vehicle have to replace clutch assembly and Electronic Control Module. Now it is two weeks over and they didn’t delivered my vehicle yet. I contacted them frequently and they are saying that it would take one month more to deliver my vehicle. They replaced the clutch assembly, but they didn’t replaced the ECM because of its unavailability. I registered my complaint on customer care (complaint ID[protected] and not any response from them too. I buy this car based on your advertisement but now I am disappointed. Due to this I am totally in problems. I don’t have any other vehicles. I will not suggest this vehicle for any others. I attached: repair order and vehicle RC book copy along.