Hyundai Motor India — Damaged to Car while servicing

Address:

Aurangabad, Maharashtra

I have sent my Grand-i10 MH20 CS8652 on 9th Jun 15 to Dhoot Hundai, Adalat Road, Aurangabad for servicing purpose and it was committed, same will be get ready by next day i.e. on 11 Jun 15 . When I tried to contact Service Center Executive Mr. Amit but he didn't pick my call so I directly reached to showroom for pickup my car. And get shocked to see that my car was get badly damaged from driver side mirror, back door, front panel and lot of scratches were there. Initially, service executive was trying to hide above damages from me and insist me to take a car as it is condition. When I noticed above damages and asked him about the damages he could not able to give justified answer and was tried to convince me to get it settle thru Insurance claim. Next day, when I meet to Mr. Kapil Kabra- Service station in charge regarding the same that time he agreed that this mistake was happened from their end hence he will bear the cost and get my vehicle ready as it was in good condition. Today, when I reached to service station to collect the vehicle it was found that Mirror, side panel was repaired but back side door panel not repaired. Even though, service executive again tried to hide the back side panel damage which is very visual. And when I raise question about the same & requested to meet to Mr. Kapil Kabra, he tried to avoid the same. there after I tried to reach Mr. Kabra on his official mobile he didn't pick my calls. second time he diverted my calls to another no. same was happen 2-3 time after that he switched off his mobile. Please note that my car is still in service station and it is more than 10 days though I am struggling to get it repaired & also don’t know what is going to happen, as nobody is responding to my concern. The result, my all regular work get hampered and stressed. I am totally shocked for such services rendered by the authorized Hundai service station. Now, it is requested to kindly intervene the subject matter and help me out to get my vehicle repaired in good condition as it was. looking ahead for your positive response. Regards, Kishor Mate [protected]