I had booked a Creta SX Petrol with Shivang Hyundai, Aligarh in December 2020. I only did it based on their PROMISE that same will be delivered by Feb 2021, or at max by April 2021 (Infact, the dealership agreed for March, but I agreed on first week of April to give them enough time, as I understood the current Covid circumstances). The manager at the dealership confirmed me again and again that he will ensure the delivery.
When I tried reaching out to the dealership a week ago, as even March is now almost over, they told me that they have still not placed my order(even in March), and that even for April, they werent sure. No assurances (making excuses about insufficient allotment and Covid). If this was the case, why was the order taken up in the first place on false promises and unrealisic delivery dates? I didnt speak a word until I realized that even in March, no one has called me or given any update on delivery status. Only after my repeated follow ups did I get this info.
My current car is a Hyundai as well, I dont expect such un-professional behaviour from Hyundai. Its really not acceptable at all.
Inspite of latest price surge, I was still looking forward to buy this car. Can someone from Hyundai look into this issue? I expect my car to delivered on time in April, else Hyundai will lose me a customer.
Details:
Dealership - SHIVANG HYUNDAI, Aligarh
Invoice Date:[protected]
Customer Name : Nikhil Tripathi. Was this information helpful? | 
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