Hyundai Motor India — False promise by executive on extended warranty but they missed to give me the same

Address:	Chennai, Tamil Nadu, 600 041
Website:	www.v3hyundai.com

Hi Team,
I bought a new I20 Hyundai car on April 2014 from V3 Hyundai, Chennai. At that time, 2 Executives Manimaran and Sridhar came to me and committed that they will offer me as Insurance waive, Corporate discounts and Extended warranty of 1 year ie 3rd year, floor mats, if i get a car. Hence I accepted the offers and bought a car. My Car registration number is TN85 2677.

Last month i received a mail stating that my 2 years of warranty is going to expire and informed me to go for 3rd year warranty. I was shocked and drop a mail to them, about the situation but no response for more than a week. I raised a complaint on them in Hyundai customer . After this, they sent a mail about the purchase amount copy. During the purchase time, they didn't provide the debit details receipt. I spoke to Manoj regarding this issue and he asked me to show the written statement from the executive who committed the offers. I don't think that each executive is giving the written statement to the customers on the offers. In case if they are following procedure means, they could have send me the written statement which they gave to me at that time. They totally ignoring my statement.
Its a common sense, that if they say to me during the time of purchase, I could have pay that time itself. 10k amount is not a big deal for me to when i spent for 8.3 lakhs car, Totally they disappointed me and am losing the trust in Hyundai. I need a proper investigation on this and I don't like to leave it as such by giving a wrong promise to the customers. It will spoil the name of Hyundai.


Thanks,
G.Rajesh