Hyundai Motor India — faulty servicing of ac (mh 12 ke 6607)

Address:

Porvorim, Goa, 403501

To:

The concerned officer,
Alcon hyundai,
Counto automobile pvt. Ltd, w6201
Sy no. 20/1, nh-66, provorim – goa 403501

This notice is issued to you at the request of my client, mr. Sivagnanam k who is the owner of vehicle bearing reg no. Mh 12 ke 6607 (Black colour hyundai i20).
It is seen that certain servicing and repair works for the said vehicle were carried out in your workshop between the dates 13/09/2019 and 18/09/2019. During this period your company had, inter alia, serviced the ‘car air-conditioning system’ and charged my client a sum of rs.2, 680/- for the same. Copy of the bill for the said works is enclosed as annexure a. However, within 2 days after the servicing was completed, my client started to notice that the ac was starting to function less effectively. Eventually, after 3 weeks of the servicing, the ac completely stopped functioning.
Dismayed by the said events, my client returned to your workshop on 11/10/2019 seeking an explanation for such faulty servicing. After having waited in your workshop for a considerable amount of time, he was informed by your staff that the air-conditioning system had to be thoroughly checked to identify the problem. Consequently, my client – trusting that your company would rectify the problem in good faith and with the firm belief that the vehicle would be returned to him with a functioning ac – gave his vehicle to your workshop on 14/10/2019.
On the same day, my client received a call from mr. Edgar (Who has been responsible for the works of the car since it was given for servicing on 13/09/2019) informing that there is some leakage in the ac system. To the utter shock and dismay of my client, he was informed that it would cost him approximately rs. 9000/- to have the ac repaired. Aggrieved and frustrated by the said events, my client immediately requested the vehicle to be returned with a written estimate of the cost and declined to pay for any of the works as these costs are sought to be imposed on him for no fault of his own but for the faulty and negligent work of your workshop. A copy of the estimate prepared by mr. Edgar along with copies of other documents provided by your workshop on this day are enclosed herewith as annexure b my client had completely lost faith in your company after these events.
It is emphatically submitted that the only cause for the ac to stop function is faulty servicing at your workshop which has caused damaged to the air-conditioning system. It is stated that the ac was functioning perfectly fine before the vehicle was given for servicing on 13/09/2019. However, since my client, by way of abundant caution, had requested that the ac be checked at the time, he was informed by your staff (Mr. Edgar) that the ac had to be serviced in order to ensure effective functioning. Trusting the advice of mr. Edgar in good faith, my client agreed to the said servicing which costed him rs.2, 680/-. It must be noted that my client was initially hesitant for this work as certain disinfecting/cleaning work had recently been done for the ac in the month of february by your same workshop. However, at the instance of mr. Edgar, my client ultimately agreed trusting that his advice was in good faith.
Now, based on the audacious attitude shown by your staff, my client is also of the apprehension that they may have deliberately and wilfully caused damaged to the ac system in order to extract a higher cost subsequently. The series of events also seem to suggest the same. However, since my client does not have access to the functioning of your workshop, he still hopes that this is not the case.
Aggrieved and frustrated by these events, mr. Sivagnanam k has engaged my services to take necessary steps under the consumer protection act, 2019 for appropriate remedies.
Therefore, by way of last opportunity, you are hereby requested to repair the abovementioned vehicle’s ac system to the full satisfaction of my client and compensate him appropriately for the hardship endured by him due to the abovementioned series of events. Such steps may be taken within a week from receipt of this notice, failing which, my client would be constrained to approach the district consumer disputes redressal commission for appropriate reliefs.