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I am a loyal customer of Hyundai for last 17 years and can easily check my credentials as this is the first time that in last 17 years of association i never found it necessary to raise my voice/concerns. But in recent past almost a year, my experience has not been good at all and am pushed to an extent where i feel that i need to get my complaint formally lodged with the management.
It is about my current car (i10 sportz) while getting my scheduled service done from one of your recognized service center "Deep Hyundai" couple of parts were suggested to be replaced ...( combination device that controls wipers and other one was pertaining to steering wheel ). exact part names can be traced from the invoice record of the service centre. since then it has been a horrible time and experience as a customer. Post service my car was delivered at my place and i made the payment which was approx (INR 20000) and immediate next day it was shocking for me to know that my car was delivered with a wrong part installed and it did not carry the functionalities of rear wiper. It was a sheer coincidence that when i visited this dealer/service centre of yours had a chance meet with the owner (Mr Pradeep). He himself acknowledged that it was a grave error by the service centre as there are supposedly various checks before the gate pass of a vehicle gets executed and there was no reason that such error could happen. Also i reported at that point of time to the supervisor under whom my car was being serviced about some constant noise as otherwise i was not used to such a noise. He said this would remain there. After this incident it may have been a month or two at maximum that my wipers started malfunctioning and would all of a sudden start moving. on the other hand i was pre-occupied with my son who was not well and was seriously sick so much so that he had to take a sabbatical from academics and dropped out from board exams. (can support my claim with my application to the school and CBSE board for my ward candidature withdrawl on health reasons). So by the time i could get free and visit the dealer from wiper problem, now the speedo meter as well started malfunctioning. it was too much of a problem and had to take out time to visit the service centre.
on the day when i finally visited Service centre, my wife who is a diabetic had to be admitted to hospital for cardiac problem. Even i did update the senior staff at service centre to prioritize and free me ASAP. Was given an assurance by the staff and when car was delivered, meter problem was not fixed and was assured that we are arranging and within next 3-4 days we shall get back to you and this would be taken care off. When i finally received a call after few days was asked to get my car, so i once again visited them for meter issue but after waiting for couple of hours was updated by the service advisor that meter issue would take some time for fixing up and brought up clutch issue and advised that you need to get this worked. As a layman i gave a go-ahead and was assured about that in case of meter i shall not be charged as same would be arranged. on the same evening i made a payment of INR 15000 but i did voice my concern and disappointment to the senior staff who was present there and over the phone i did report it to their service head as well (Mr Bhaskar) whom i knew for a long time but somehow things did not turn up as expected.
Even today i'm driving my car with same faulty meter since none of them had a courtsey to reach out to me and get the issue addressed but after that incident i received only a single call from their local customer care set up whom i clearly told to come back post they get a feedback for me as by when my meter would be fixed up. And finally today once again my wipers started moving all of a sudden and since it did not stop as i was on my way to office, so while fuelling at one of petrol pumps at Jail roadi requested their electrician to atleast pull out the fuse so that it doesnt bother me while driving.
Can i expect a resolution here as i feel like been rewarded for my loyalty to the brand. My first car was Hyundai which i drove for more than 9 years and this is my second Hyundai car and am almost at the verge of change for a new one. But my recent experience as a customer is absolutely pathetic.
Looking forward to hear from you for an early resolution and at personal level have great expectations from the brand Hyundai and their senior management. Was this information helpful? | 
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