Hyundai Motor India — hyundai motor service center, bengal hyundai kolkata 700046

Address:

428 Jerrore road, Rupkhata Apartment, 700055

I am a proud owner of hyundai i20 elite car no - wb06m2638.
My car is a used car which i purchased 10 months back.
I choose to get my car servicing done for bengal hyundai service center at kolkata, 2/2b, tiljala rd, park circus, gobra, kolkata, west bengal 700046 because its close to my office
During the first serving, i faced no problem from pick to delivery and the i was quite satisfied with the quality of servicing.
But i all started from when second time i sent my car to the same service center. This time the quality of servicing was worst.
My car was not washed not cleaned properly, i found my ac is creating a problem, though i was charged for ac maintenance and all other servicing cost, i also stated experiencing noise at front and rear doors and also in the shock observers.
I call service center and shared my feedback. I was assured that my car will be get free washing and all noise and ac related issue will be resolved. The executive name sampa even told me that she is send a mail related to this matter and my car will be picked up shortly
But to my disappointment, neither i received any call or mail.
Since i travel a lot and don't have time to go to the workstation personally, i had to wait for getting myself free then send the vehicle to service center.
2 months back, i called and booked an appointment for another service as my noise was loud and problem in my ac not solved last time.
My car was supposed to be picked up at 11 am, but it was picked up at 2 pm.
Then i got a call from mr samit majhi who was in charge of servicing that it was too late, so proper servicing cant be done, only washing is possible and charged rs - 500
I lost my entire day but my car did not got any service.
I got a call a from the service center where i was told that next time no mistake will happen and my car will get proper servicing
Again i booked an appointment yesterday (8th dec 2019) and asked pick up my car from my office at 11 am. I got a call at 12 pm that someone will come and pickup which will take another 45 mints.
This time i simple denied to hand over my car as i can clearly anticipate that with such short time again my car will not get any proper service and i will be charged unnecessarily.
I am too disappointed with such pathetic service.
Whats the point selling costly car to customer when you cant provide proper service..
Better i get my car serviced from local mechanic

Regards,
Saurav
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