Hyundai Motor India — Kothari Hyundai | Selling Test Drive Cars

Address:	Pune, Maharashtra
Website:	kothari.hyundaimotor.in

On October 09, 2016 I went to finally take the delivery of my Creta Petrol Automatic (MH XX XX 5056) from Kothari Hyundai, tilak road branch, Pune after a two week delay and when I went to inspect my car, to my surprise I found two unknown people seated in my car (in the driver and co-driver seat) along with the sales representative from Kothari Hyundai (seated in the rear passenger seat) who was showcasing my car’s music system, AC, interior reading lamps and other features and when I objected, after five minutes i.e. after the demo was completed they left my car leaving the floor carpet and the seats (as the lower seat did not have any plastic cover) dirty as well as leaving behind a pre-programmed radio stations and a synced phone on the music system for me to take home. This happened in front of me and I am not even sure of what all the showroom would have used my car for given that it had covered 18 kms at the time of delivery.
Post which I spoke to the manager asking for a refund as I refuse to accept a used car or alternatively had asked them to for a compensation as one they had used my car that was already registered on my name without my knowledge and second I strongly intend to penalize them for spoiling my entire car buying experience.
After an argument, the manager informed me that he was not going to either refund my money nor was he ready to compensate at best what he can do is offer an apology as in his words I quote ‘sir khoon thodi kiya hai isse jyada aur kya kar sakte hain’ (translates to ‘sir my sales representative has not murdered anyone and what more can I do’).
Given my wife’s request I reluctantly took the delivery of the car after spending over two hours in the showroom and we drove away cursing ourselves for buying this car and having to deal with such arrogant dealer.
At the time of delivery, 1) my car was dirty and 2) All the features of my car were explained in a very shabby and an incomplete way.
I had lodged a complaint through the website post which I got a call apologising and when I asked for an action they said that they have deducted the sales commission for the concerned representative and when I asked for that amount to be refunded or donated as to why should a dealer benefit out of my loss they had no response.
Recently I again called the helpline to escalate it and post which the dealer again called me to inform me that they are happy to offer a free car wash package as the car was dirty at the time of delivery. To which I question, what is the point of offering that after close to a month of delivery, I mean are they that dumb to assume that I would go around in a dirty car waiting for them to understand my concern?
I have been a loyal Hyundai customer right from my Santro (MH XX XX 334) that I got in 2001 till date and I am shocked to have gone through this experience.
I hope that you understand the fact that I am not buying a INR 1, 000 garment but a INR 15 lac + car which by itself is an event in any individual’s life. I am not asking for a compensation to make money out of my ordeal but want justice for ruining my wife’s gift and the rudeness that we had to face that day. Actually, I will humbly request that please take my car back and feel free to use it as a demo car and refund my money as every time we think about it, we just hate the car even more.
P.S.: I have written several emails and have also been in touch with Himani & Viviek from their regional office but there has been no communication from their side as well for close to a month now.