| Address: | Thane, Maharashtra |
Hello Sir/ Madam,
Greetings of the day.
This mail is regarding complaint for bad service done at Modi Hyundai, Thane workshop of my Hyundai Xcent bearing Reg. no. MH04 GU 4748 registered on my name Kunal Ashok Gujare.
I have purchased the said vehicle on 23rd February 2015 from Modi Hyundai, Thane. Since my vehicle purchase i have done my regular service at Hyundai Authorised Service Centre. I stay at Shahapur and my nearest authorised service station is Ritu Hyundai, Kalyan. Till my vehicle running done 80000 kms i have done all servicing at Ritu Hyundai, Kalyan. For the first time since my purchase since i was in Thane for my work i decided to get my servicing done at Modi Hyundai, Thane.
I had submitted my vehicle at Modi Hyundai, Thane for service on 25th December 2018 at approximately 81000 kms and had taken delivery on 3rd January 2018 as i had to get some other work done regarding body shop. As you can check my vehicle service history available with you i have done all periodic services and all necessary work as per required. I have never neglected any work regarding my vehicle.
After taking delivery of my vehicle i have done running of approximately 2000 kms and after completing 83000 kms, on 24th February 2019 morning i discovered some noise from vehicle engine, i was surprised to hear this kind of noise for first time in my vehicle. I immediately switched off my vehicle and called Mr. Vaibhav Kadam from Modi Hyundai, Thane. As per his instructions he arranged a towing vehicle and my vehicle was brought to Modi Hyundai Thane workshop on 25th February 2019. On 26th February i got a call from Mr. Bharat (Service Advisor) Modi Hyundai saying that we are inspecting the vehicle and its seems that the noise is from tappet, we will get back to you. Today i.e. 27th February 2019 again i got a call from Mr. Bharat saying that the noise seems from the engine. Since i stay at Shahapur, 55 kms from Thane, I all the way travelled and visited Modi Hyundai Thane at 4.30 PM today. Mr. Vaibhav Kadam (GM) Modi Hyundai Service, Thane attended me and told me that the connecting bearing of engine of my vehicle has been broken. I asked him the reason for the same and how it is happened after such a maintenance and periodic service. There were two people attending us, one Mr Vaibhav Kadam and other. Mr Vaibhav Kadam stated that the connecting bearing can break in running conditions and it can happen and other gentlemen stated that if vehicle had been jump or so then too it can happen. (Such a silly and kiddish reasons, actually not expected from such experienced persons.) These both persons were not able to give proper answer or reason for the same.
I was totally shocked and surprised to hear this and called one of my friend who runs a one of good motor garage in Thane. I with my friend insisted Mr. Vaibhav Kadam to again jointly inspect the vehicle. My friend told to check the oil and oil filter of the vehicle which can be root cause of this problem. When the same was checked it seemed visually and after seeing the condition that the oil filter is not changed by Modi Hyundai and we doubt about the oil too not changed. But for sure oil filter is not changed as per us and my friend who is in the same industry for 30+ years. We claimed the same to Mr. Vaibhav Kadam but he denied nor he is able to give any viable or acceptable reason for the same. On insisting on the reason again Mr. Vaibhav Kadam said that for the reason i have to completely dismantle the engine and then only i can give you the reason and cause but that will again take 2 days and i have to pay for this job about Rs. 8000/-. This clearly shows that the reasons given by Modi Hyundai were totally assumptions and baseless.
I hereby request you to take the action on priority level to resolve my problem and arrange the visit from your technical team. I am very clear on my stand and very much firm that this problem has raised due to bad and wrong work done on my vehicle. I hope your cooperation and immediate attention to my problem to avoid any legal hassles and problems in future.
Just for your notice that we have faith in Hyundai from so many years and we own this several vehicles in immediate family and friends.
1. MH04 JB 24 Xcent (Vrushal Ashok Gujare) Brother
2. MH04 HF 6768 Verna (Mayur Gujare) Brother
3. MH04 FU 6768 Verna (Atul Gujare) Brother
4. MH04 FF 3434 Verna (Hiten Patil) Brother In Law
5. MH05 DS 8970 Santro (Sanjay Nikte) Brother In Law
6. MH04 JS 7575 Creta (Vaibhav Shirsagar) Friend
7. MH04 HM 5277 Creta (Parag Paricharak) Friend
8. MH47 AB 5007 Creta (Paritosh Mehta) Brother
9. MH04 GU 8040 Creta (Suren Telavane) Maternal Uncle
10. MH04 JB 54 Creta (Sudhir Telavane) Maternal Uncle
11. MH04 JB 4142 Creta (Shekhar Telavane) Maternal Uncle
Many more in group and hope this numbers are enough to show how loyal we are towards Hyundai and Hyundai in return how should treat us.
I am sure that my problem is genuine and due to wrong work and maligned intention of Modi Hyundai, Thane i am suffering from these problem.
Kindly let me know the further action and process at earliest to avoid any kind of inconvenience.
Thanks & regards,
Kunal Gujare
[protected].
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