| Address: | Hyundai himgiri, jhilmil, Delhi |
Dear Sir/Madam,
This is Rohtash Kumar Sharma, booked a Hyundai Grand i10 NIOS Magna on 19th July from Himgiri Auto India Pvt. Ltd., Jhilmil Industrial Area, Delhi depositing Rs.5, 000/- (receipt attached).
Mr. Tosif was the salesperson I was dealing with. I booked the car with the condition that I may take delivery at the end of this month (July) or extend till Raksha Bandhan (the auspicious day). I also informed him that during 28th July to 1st Aug. I will be in traveling mode visiting our family members and shrines. At the time of booking he agreed to all my conditions and assured us that there is no problem with the dates of delivery either at the end of July or on Raksha Bandhan (22nd Aug.). Once I paid the booking amount, he started continuously calling us a number of times in a day even before the agreed delivery date. I informed him that I am in traveling mode with family and cannot discuss such things and I will discuss all the issues on 1st Aug. as I would reach in Delhi by then. Mr. Tosif lastly showed us tantrums and pressurized us, threatening to cancel the booking if I do not take the delivery before 31st Aug. The behaviour of Mr. Tosif was unacceptable, especially being the service person. I was so fed-up by his callings and tantrums that I had to agree with him to cancel our booking.
He also did not correct my contact details as there is a wrong mobile number filled by Mr. Tofiq. I also asked to Mr. Ankur Gupta but he said details are already corrected but still there is no correction in my contact details.
On 1st Aug. we (I with my wife) visited the Himgiri Hyundai showroom personally and discussed Mr. Tosif's misbehaviour with Mr. Ankur Gupta, Team Leader. We also filed a complaint against Mr. Tosif. Mr. Gupta took us to his senior and we stated the whole scenario to him. He assured us to refund our full booking of Rs.5000/- within 15 days. So far, it's been almost a month but I have not received any payment back.
I assume that my request will be taken into account on an urgent basis and my booking amount of Rs.5000/- will soon reach into my account.
Thanks & regards,
Rohtash Kumar Sharma
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