Dear hyundai team
I have recently purchased a creta from hyundai motor plaza on 11th july 2016. I am appalled to share the shoddy experience i had dealing with 3 individuals namely mr. Vikas, mr. Vipul and mr. Ashutosh. The issues and case summary are stated as below along with email trail:
1. I have booked the car thru my company’s car leasing policy where orix as the leasing company is involved. The car was booked on 15th of june (Or nearby that date) with a delivery lead time of 6 to 8 weeks.
2. I got a call from mr. Vikas in the week of 25th july that my car has arrived and i can come to take the delivery. I apprised mr. Vikas that there some religious reason (And based on his lead times that is how the booking was planned) hence i can take the car on 11th july and not before that. Please note this point for future reference.
3.In the meantime as per my understanding with orix, all the paperwork was completed.
4. On 9th july i got an sms from mr. Vikas asking for several papers like sales tax document of the company and other things. I got confused as to why all this is needed and i checked with orix who confirmed that these papers are not needed as the car is to be registered on my name as an individual and not on company’s name. I told mr. Vikas the same and asked him why is he harassing me for these details. He apologized and gave some flimsy excuse.
5. On 11th when i reached to take my car i had a very harrowing time. I had specifically taken leave from my office cancelling/postponing few important meetings and also asked my elder brother to take leave so that both o[censored]s can go and take the delivery of the car. Even he had taken a leave. It took 4 hours for them to release the car. The reasoning given were highly unprofessional and completely behoove me that how does hyundai allow such people to tarnish the goodwill of brand hyundai. As you can see i am also a brand manager and i take these issues very seriously. Please see the mail exchanges between orix and hyundai motor plaza, badarpur, new delhi. It leaves no doubt that the delay was on part of hyundai motor plaza.
6. On the same day i checked with mr. Vikas that if he can get the number plate as and when it is received at my office which is in okhla phase i and is quite nearby to the badarpur outlet which was confirmed by him.
7. Since last week i have been trying to call him but his number is switched off.In the meantime i called mr. Vipul who kept on giving me empty assurances.
8. Then stepped in mr. Ashutosh on friday i. E. 29th july that he shall ensure the number plate gets fixed at me residence in vasundhra enclave, new delhi on saturday as they do not have any deliveries on saturday and that too positively before lunch without fail. I had on each day called and followed up with absolutely no response whatsoever from these 2 gentleman who think that the customer is an .
9. Mr. Ashutosh after failing to get the number plate deployed on my vehicle told me that without fail on monday he shall ensure the number plate is fixed. When i did not hear anything till 12 pm i called up ashutosh to state that he shall be sending the guy. Then i called him 4:16 as i did not hear from him and then finally received a call from him stating that mr. Vipul has left with my number plate. Please give me two minutes i shall check with him and revert. As i write this email neither i know where mr. Vipul is or where mr. Ashutosh is with the call.
I am very sorry to state that as a loyal hyundai customer (My elder brother drives a santro that he loves, i used to drive an i20 before this and now creta) have seen the falling standards of hyundai. If this continues then i am sorry to say that my next car for sure shall not be a hyundai.
This incident has left a very bad taste in my mouth and i shall be very vary of dealing with hyundai motor plaza badarpur and hyundai as an organization.
Thanks & regards,
Vikhyaat bansal
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