[Resolved]  Hyundai Motor India — poor, incomplete and unauthenticated service

Address:

Moradabad, Uttar Pradesh

I bought a new car( Hyundai grand I 10 sportz) 0n 21st july 2014 from authorized dealer (vasu arjun Hyundai) in MORADABAD (Uttar Pradesh). Then on 25th july 2014, I had an accident in which my car got an impact on the front with a wall. I went to the authorized service centre (vasu arjun) in Moradabad same day, where they checked my car and told me that there is damage to the radiator, front bumper and leakage of coolant and asked me to leave the car there. I left the car for repair and they told me that they will deliver the car in 4-5 days. Then the survey of the car done by surveyor and according to his survey, all the damaged parts were replaced by new one. On 1st of august 2014, they called me for delivery of my car, but when I went there and checked the car, there was some abnormal sound from the compressor of the car which was not present at the time of survey of car and there was no impact over compressor according to survey report. When I asked why this sound is coming from compressor, they had no answer and making excuses or baseless explanation for the same. I was very annoyed and have doubts that they have changed my car compressor with an old & defective one. When I asked them what you will do now, they told me that you have to pay for a new compressor because it could not be replaced under insurance claim. I was very angry and shouted over them that I bought a new car just 4 days ago and now you are asking me to pay 20, 000 rs. for compressor. Then they told me that they will replace the compressor under warranty and will deliver the car on 5th of august. When I went on 5th of august to service center, they told me that the new compressor which they ordered from Hyundai parts manufacturer, Chennai, was a defective one. I have doubt is it possible company will send a new part without checking and getting assured that it is properly working? Then they told me that they will replace the defective compressor with another new one and deliver the car on 8th of august. When today I went there, they told me that when they applied new compressor, it got rust particles in compressor oil which circulated in cooling tube and damaged the condenser and cooling coil. I am surprised how a new compressor can has rust particles. I strongly have doubts that they have changed my original new compressor with an old defective one and now making me fool. I am very unsatisfied and annoyed with all this. I bought a new car for my comfort but now it has become a headache for me. For the last 15 days, my car is standing there at service centre and they are doing experiment on my brand new car. I have very strong complaints against vasu arjun Hyundai service centre, Moradabad, and request you to take proper action against them as soon as possible. I also request you to deliver me a new car because I have very strong doubts that they have changed all the important parts of my car with 2nd hand parts. dr nitin kumar agrawal mobile no- [protected] Teerthanker mahaveer university, moradabad