[Resolved]  Hyundai Motor India — Regarding crack in tyre and loosening of wire of Gear

Address:

New Delhi, Delhi

I bought a Hyundai Car Xcent VTVT S Met from Sunrise Hyundai, Patparganj Industrial Estate, Delhi on July 20, 2014. Within 10 days of purchased, I noticed a crack in the front tyre (passenger seat) (Apollo Tyres) and also experiencing problem in using the gear. I brought it to the notice of the concerned customer care executive and the problem in the gear was rectified promptly. However I was told to approach Apollo Tyres and I did the same. However, Apollo Tyres refused to replace the cracked tyre citing that it is not covered under warranty policy. I immediately made a call to Hyundai Showroom Patparganj and the executive told me that the tyres and batteries fitted in the car are not of Hyundai and therefore they cannot do anything on the issue. However, it is hereby mentioned that I received the car fitted with tyre and battery from Hyundai Motor and not bought the items separately from the market and fitted on my own. It is therefore the responsibility of the car company also to look in the matter and they are ought to be accountable. They cannot simply shed away their responsibility by stating that tyres and batteries are not manufactured by them. Then I think it is very simple to buy car spare parts from the market and assembly on our own. God knows the car was fitted with a cracked tyre at the time of delivery. It is not possible to check each and every part of the car to look out for a possible defect. It is therefore requested that the matter may kindly be looked into and rectified at the earliest possible. Regards Poornima Menon [protected], [protected]