Hyundai Motor India — regarding warranty cheat

Address:

Malappuram, Kerala

Sub:Regarding daniel of warantee I was a satisfied customer of Hyundai and have been using a Hyundai i20 for more than two years. I have also received pretty good service from the Hyundai service centre from where I had bought the car. Reg No. - KL 10 AP 20 MODEL - HYUNDAI i20 ASTA 1.4 BSIV DEALER – POPULAR MOTOR - PMNA - TIRURKAD CHASIS NO. – MALBB51RLDM5301998 I have done almost my car services from Classic hyundai. Till the periodic services and all the works of my car, I had good support and the work done by the mechanics were pretty good. 6 months ago, I had some issue with the Stereo System and had approached the service centre and the executive Mr srikanth and his subordinate Mr. Ishaq (both from classic hyundai Nilambur, Kerala India) had denied the repair of the Stereo System, providing invalid reasons such as, 1) Hyundai does not provide good service for the stereo systems. 2) Persuading me to approach other vendors. 3) They do not have stock of the product. I tried to get it repaired after several requests I made to Ishaq, but the vendors who work on Stereo systems do not have any suitable spare for the device I have in my i20. And all this denial was during the general warrantee time period and even having the warrantee the executives claimed that the company will not provide any support for the stereo system and he would certainly help us if the company had provided. He straight away stated that the stereo system provided by the Hyundai in my car is not supported by the company. Later on i realised that he was making up reasons to deny me from the service. But as i had to go back abroad, i could not contact any official in this regard. It’s been more than 7 months now that I have been facing this issue and am unable use the stereo system. My brother and father had approached the Classic Hyundai Service Centre (Nilambur, Malappuram )several time and requested them to provide a solution for the issue, But were denied abruptly. I am an engineer abroad and come home once in six months. And the last time I came, I had requested the executive to help me in getting it fixed. But they refused and did not provide me a valid reason why is he not willing to fix it. And in the work sheet, he has not mentioned a word about that, which I had requested him to do and instead the service executives has purposefully denied me from the repair of the device. To my concern, I am now very much frustrated and unsatisfied with the service that your employees have provided me and that too, the Stereo System is still in Extended warrantee period because of they lagged me till now and still they are wasting my time upto expire my extended warranty (03/2016). I request you to take immediate action and provide me a solution by either Replacing/Repairing the Stereo System within one week time because I have to return back to dubai. Else, Please revert with a reason why the executive have denied me of the service which I am most worthy of.at present the vehicle is in Classic Hyundai Service Center Nilambur I have attached the a copy of this letter along with this mail for further details. Please donot hesitate to contact us... regards, Rahoof K.C S/o Aboobacker K C +91 [protected]([protected]@gmail.com) +91-[protected]([protected]@gmail.com)