Hyundai Motor India — Sale o[censored]sed Creta by Hyundai Dealer Riddhi Hyundai Bikaner

Address:

Bikaner

CarInfo.app indicates that the vehicle was insured under The New India Insurance Company Limited (but actual insurer is SBI general Insurance) with an insurance expiry date of June 4, 2026. Further investigation with The New India Insurance Company Limited revealed that the initial policy was issued to some other person in the first week of June 2023. However, this policy was subsequently cancelled for reasons unknown to both myself and the insurer and the same vehicle was sold to me in September 2023. My Blue Link application on my smartphone displays a subscription date of June 5, 2023 confirming that the vehicle was activated in June 2023. I consulted with the local Hyundai Service workshop, and they affirmed that the warranty period for my vehicle has commenced in June 2023.Considering the above facts and the information on record, as per my understanding the dealer had sold this vehicle to some other person for which insurance was also done in the month of June 2023, but it got returned due to some unknown reasons without going to RTO for registration. I believe that blue link is only activated when the vehicle moves to the custody of the customer. Although I am the first owner of the vehicle as per the RTO registration but as per the insurance records and the Blue link application record I am not the first owner. The above observations strongly indicate that the dealer sold me a used vehicle, falsely claiming it to be new. When I raised this concern with the dealer, their response was that there was a typing error by one of their staff members, leading to the invoice date being updated in the online system as June 4th instead of September 4th (which seems to be an implausible justification). This situation appears to be a clear case of misrepresentation or, more accurately, the fraudulent sale of a used/returned vehicle. I am seeking an urgent clarification and resolution to rectify this situation and ensure the accurate representation of my purchase details.