To start with way 3 years back, i was thinking to buy a car. I have gathered views of people around to find the best car to buy so that i can live and enjoy the car i buy in future without any trouble.
Out of all reviews i found hyundai was best for my choice for which i am regretting now deeply.
I bought my car at the end of 2012 from talwar hyundai, jubilee hills hyderabad. I was happy with the service provided over there and was promised with that with all service stations across india.
Since then i drove my car for 53925 kms across south india in all weather conditions and road types without any issues.
I service my car regularly in hyundai service center, never gave it anywhere outside.
Last year on october 2015, i met with an accident in tamil nadu, close to chennai, where my front left side tyre got blasted, lost control and fallen in a temple pond upside down.
After lot of reviews and option provided to me, i decided to give my car for service at kun hyundai, ambatthur industrial estate, chennai for body repair.
The person who attended my car confirmed that there was no damage happened in the engine and it can be fixed.
Finally my car was delivered to me on 31/10/2015 with a bill of 2.75 lakh. After insurance i paid 64104/-
For the first 6000 kms the car was fine. And then the real trouble got started.
Problems:
• vehicle getting off when i slow down or getting turned off when i was switching the gear from 2nd to 1st
• poor pickup, vehicle is not accelerating after driving for few kms, its is constantly loosing speed to 40 kms/hr from 80 or 90kms/hr.
For this i initially gave the car in kun hyundai, nellore ap, where they did some checks and gave back the car charging me 5829/-
I drove it and found that the problem still exist.
Since i was not happy with the quality of server over there i decided to take the car to bangalore and give in some good service center.
On my friends advice i gave my car in trident hyundai, hosur road, bangalore.
I explained the problem to the service people. They did some analysis and updated me saying that there was some issue with the part called solenoid and needs to be replaced. Since the part was not available it took one week to get part delivered and fixed. Later up on the second analysis they said one more part mixer linked with solenoid needs to be changed to fix the problem which in turn took one more week to order and fix the part.
Finally they delivered my car on 16/07/2016 with a bill of 23942/-.
I drove the car for 3 days and came to know that still the problem exit. I called back to the service station and reported it.
I gave my car back and the service manager said that they need to change the catalytic converter.
To my surprise i found that the same catalytic converted was already changed in body repair work done in chennai. To my surprise i questioned that how a new part will be gone just in a short time. The catalytic converter which i got with my vehicle when i bought was fine for 53000+ kms and the later one which was replaced in chennai will get repair in just 5000 kms.
But said to change the catalytic converter. Now new catalytic converted was replaced and i got vehicle delivered on 27/07/2016 with a bill of 21806/-
I drove my car for few days and found that the problem is still there. By this time i got pissed off to see that i spent soo much money and time but still the problem was not fixed.
As usual gave my car back again in same service center, they said they gonna send my car to some test cell where they can test my car front to back and top to end. Did something and gave back to me saying the problem is fixed.
I drove my car to my home town and found that still the problem is there.
I seriously don’t understand how come hyundai not able to fix the problem in the same car they manufacture.
I seriously doubt the skills of the mechanical people working in the service center.
I left my car in the service center close to a month and every time they do something and give the car back to me but still i can see the car is not fixed.
I really got fed-up with this now. I am 100% not satisfied with the quality of the service and i am worried to buy a hyundai car again in my life.
So i would like hyundai to look in to this and fix this.
Without fixing the problem i was already charged with 45000/- till now. So i want some to look into this seriously and fix the problem.
My vehicle details:
Hyundai i10
Ap 09 cn 9327
Owner: joe prem kumar
Contact: [protected]
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