Hyundai Motor India — Steering motor problem

Address:

D.NO.9-32-7/A, PITHAPURAM COLONY,, OPP. LANE TO METRO FOODS, KALABHARATHI, ROAD, MADDILAPALEM, VISAKHAPATNAM

MY VEHICLE NO.AP31DU 1659 - i20 ACTIVE SX MODEL. I HAVE PURCHASED THIS VEHICLE DURING THE FIRST WEEK OF 2017. DURING THE MONTH OF MAY 2018 I HAVE FACED STEERING PROBLEM, I.E. STEERING IS NOT MOVING FREELY. I HAVE GIVEN IT FOR SERVICE AT YOUR LAKSHMI HYUNDAI, BIRLA JUNCTION, VISAKHAPATNAM. THEY HAVE REPLACED THE STEERING MOTOR WITH NEW ONE. DURING THE MONTH OF OCTOBER 2020 I HAVE FACED THE PROBLEM WITH SELF MOTOR. CAPTIONED SERVICE CENTER HAVE REPLACED IT AND CHARGED AROUND RS.11, 700/-.

IN THIS CONNECTION I REQUEST YOU TO REFER MAILS SENT TO [protected]@HMIL.NET ON 21TH OCTOBER AND 22ND OCTOBER 2020. MY MAIL I.D. IS [protected]@GMAIL.COM.

OFTEN AND OFTEN I AM FACING THE PROBLEMS WITH MOTORS.

I began to have trouble staying aloft since May, 2018, and on 25th November, 2020 again the Steering Motor completely failed. I believe that this occurred because of a design or defective parts (STEERING MOTOR AND SELF MOTOR) flaw in my Vehicle, and I am asking that your company cover or share with me the cost of the required repair.

After researching this specific problems and talking to other i20 Car owners, I have learned that this is a common issue with i20 Active Cars. I believe that the failure of this module was not due to neglect or error on my part. I am asking that the Hyundai Company cover in full the cost of this repair.

i20 Active reputation and marketing emphasize your Cars durability, reliability, and safety. Before this mechanical failure, I was very pleased with my i20 Active, and in a few years I will need to upgrade to a larger one, but now I hesitate to choose one. My friends and relatives also own i20 Active Car, they are functioning perfectly, and they aren’t so sure that they will stick with the brand after watching my experiences with the mechanical failure of my i20 Active.

Please restore my faith in your brand, stand behind your product, and cover the cost of this repair.

Thank you for taking the time to read this letter.

Sincerely,

T.S.N.SRINIVAS
CONTACT NO.[protected]

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