Dear Hyundai Team,
My name is Vivek Rai, and I am writing to bring to your attention a significant issue I have been facing with my Hyundai Nios car, which I purchased six months ago. Since acquiring this vehicle, I have encountered a recurring problem that has caused me considerable distress. Despite having lodged a complaint with Hyundai's senior management six months ago, the issue remains unresolved.
The specific problem revolves around the difficulty I face in locking and unlocking my car. This has created a situation where I am unable to park my car comfortably, as I must wait for an unpredictable amount of time for the car to lock—sometimes taking 20 minutes, 30 minutes, or even longer. This issue occurs randomly, and despite making ten visits to Hyundai Safdarjung and other Hyundai dealerships, the problem persists.
I am genuinely troubled by this situation, and it has been affecting my daily life. Despite Hyundai being a reputed brand, the lack of assistance in resolving this matter has left me disappointed. I purchased the Hyundai Nios after considerable hard work, but due to this problem, my trust in Hyundai has been shattered.
I had requested a written response from Hyundai regarding this matter, but unfortunately, I have not received any communication. The lack of coordination and response from Hyundai's team has been disappointing.
I kindly urge you to look into this matter urgently and provide a resolution to my problem. I appreciate your prompt attention to this issue and hope for a swift resolution.
Thank you.
Sincerely,
Vivek Rai
[protected]
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As I informed you last week, my car has been at the Hyundai dealership for repairs since last month. Regrettably, I have yet to receive any response from Hyundai regarding the status of my vehicle. It has been a frustrating experience as I have been patiently waiting for the past six months. I lodged a complaint when my car was not repaired within the expected timeframe.
I opted for a Hyundai vehicle, specifically the new brand Nios car with registration HR15U1598, to ensure a trouble-free driving experience. The main reason for choosing a new car was to avoid any issues, as one expects when purchasing a brand-new vehicle. Unfortunately, Hyundai Motor has failed to meet these expectations, providing me with a defective car and causing undue distress.
I emphasize that I have no desire to trouble any Hyundai Motor staff, but the lack of resolution has left me with no choice. Purchasing a new car is a significant decision, driven by the expectation of a hassle-free ownership experience. In my case, Hyundai Motor has breached this trust by providing a faulty vehicle and, in turn, extracting my hard-earned money.
I kindly request your prompt attention to this matter to rectify the situation and provide me with a swift resolution. Your assistance in resolving this issue at the earliest will be highly appreciated.
Thank you for your understanding and cooperation.