Hyundai Motor India — suggesion

Address:

Ernakulam, Kerala

Yesterday 13/05/2015 I took my car Hyundai Xcent to Popular Hyundai Dealer Muvattupuzha for my second Free Service KM: 9747 from where I have purchased my Car. The Service person came and collects the information of the car and mentioned the primary jobs to be done. I too suggest my complaint that I found in my opinion like “Smell in the AC Air and the Wheel Alignment is not clear. Suddenly the service person gave a Quote mentioning that for Wheel Alignment and wheel balancing it will cost Rs.835 (Huge amount rather than outside) and for AC cleaning with fluid Rs.500 without checking the problems. Points to be noted as it’s a new branded Car only 9747KM coming for Company Free service, which is new to the Road its company responsible to check that everything is going fine or not with the vehicle instead of charging for it. As we customers needs that our car had to be maintained well we have to pay the charge what company / dealer says. After the service I have paid the bill and I got the Quality Control report. I got surprised; on the report the Company dealer service inspection found that “The Wiper blade is damaged and need to be replaced. No other problems were found by the Authorized Company dealer”. As I have mentioned earlier I told that there may be problem with the Alignment which is a major problem for the vehicle performance. The company dealer service can’t identify the problem. I believe after a service the Quality control service man should do a test run after the service after doing that only he can provide the report that the vehicle is fine or not. I don’t think that they have done a test drive if he does he could find the problem. I don’t think that he is doing a proper check up just doing his regular routine. How could a customer trust the Company dealer service if they are not performing the service well. And other one thing which I got disappointed is that the Interior was cleaned with shampoo and after cleaning also the shampoo was still there (not properly removed) on the door and the seats. The shampoo bubbles was scattered on the door and seats which felt ugly and I have to clean the same from As a customer view my suggestion is that please do a proper check up of as the vechile as the vehicle is new on the road and also new to the customer. If the Company dealer is not doing the service well then no use of it, as Popular Hyundai is one of the best in Kerala. Please take a note on it and do the needful too all the customers.