| Address: | Mumbai City, Maharashtra, 400070 |
I, mohd. Shakil mansuri of one mansuri tours & travels would like to bring to your notice the series o[censored]nfortunate events that occurred while i went for a warranty issue related to the battery of hyundai xcent car mh 03 ch 1907.
On 17th of august 2017 i had applied for the warranty of my car battery. Its been 14days and i have yet to get any progressive update till date. I say that one mr. Kedar who is the customer relationship manager there is the reason behind the delay. At the start he had given me assurance that it will take a maximum of 5-7days for the same. But when i went to apply for the job card the supervisor there told me it might take a few days more; for which, i said as long as you have given your word even 10days of time shouldn't be an issue. When a delay occurred and when contacted one mr. Kedar he in a very rude tone told me, i won't take your battery, do whatever you want. Upon hearing this i contacted the service manager, he said, he will speed up the process. To no response o any progress on my complaint, on 28th august, i contacted again the manager there one mr. Sachin to which he said said he will tell check and tell me the status the next day. I waited and when yet no reply i contacted again on 31st of august, to which no one received. Also the customer relationship manager kedar talks in a very abusive tone whenever contacted. He always manhandled my service book and said go ahead do a complaint if you want to. Its because of him my battery is yet to come and i have been paying service charge of 100rs a day as i had no service battery with me to give it at the service centre. Its been 15days since my application and i have paid a total of 1500rs for the service charge only. If the there is more delay, the amount of money i would have paid for the service charge only would be enough to buy me a new battery. I kindly request you to look into the matter and would also likr to lodge a complaint against the customer relationship manager kedar.
-regards
Mansuri tours & travels
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