[Resolved]  Hyundai Motor Plaza — Munufacturing cheap spare parts in Cars

Address:

New Delhi, Delhi

I bought I20 sports model (UP 16 AT 3030) from Hyundai Motor Plaza in April’ 2011. Since my purchase, I have never been happy with the service that I have received. I had given my car at HMP in June'2013 for service & informed regarding the sound in the steering, I had been informed from HMP that the steering rack assembly is conked. No matter, I got the assembly replaced and paid the bill of Rs.18, 374/- I am shocked and appalled to know that Hyundai manufactures such lousy parts which are not worth to work even for 2 years at 33000Kms. Now, I gave my car for next service on 30th March 2014 at 44000Kms. This time the AC was not working, upon inspection, I was told that the cooling coil has to be replaced. SERIOUSLY!!! Is this the kind of quality that Hyundai stands for? Parts which get damaged in a few years of purchase. I was better of with other brands of vehicles, atleast there the car runs without any issues for 5 years to the minimum. First, I hardly run the AC for a continuous period of time and even if it is run through my driving time, I suppose that it should be able to withstand the working for atleast 5 years. I truly feel that I made the biggest mistake to go for a HYUNDAI car. I am considering to put a review of the car on various motor and customer review websites for them to know the quality of parts used in the making of the car along with the service one gets. It took me 6 mails and innumerable phone calls to get my Steering and alignment issue resolved, which I must add has yet not satisfied me, I wonder how long will this issue take. I had Santro, about 5 years back & was satisfied with the car. Based on the performance of the Santro, I decided to purchase my second car from Hyundai and bought an I20, but now I realise that I made a big blunder and should have opted for a different manufacturer. Personally, after my long trouble with the company, I will not suggest anyone to buy a Hyundai Car. I do know that your answer to my mail will be that your car is out of warranty. However, I will clearly put up a review on relevant websites to let other people know on the after sales service of the car and the kind of cheap parts used to manufacture the car. It is a serious let down when the customer has to pay Rs.6 Lac plus, for a car which has faulty and cheap parts which do not even work for more than 2 years. Highly disappointing!! Further to that, I would like to point out that the 2 service centers that my car went to over these years are seriously not up to the mark. I have never received a good response and service from them. Its just a big loot.