I-On — I am complaining regarding charges for Fibre Cut Issues from ION

Address:

Kamothe, Navi Mumbai

Hello,

I need to complaint of ION Internet provider in Kamothe. They are looting in name of Fibre change charges.
My Internet Fibre is cut from their DP (Distribution point) till my home, for which replacement is required.
Their DP is located in Public Accessed Area, where anyone can pull or damage the cable.

ION is asking me to bear charges for that cable, wherein they provide Internet service to customer at their home. So I am responsible from termination Point at my home and not their outside network.

I would have paid the charges if it would have been damaged in my home area or home termination Point.

This means that anyone from ION or public can visit and damage the cable just for sake of money.

Please look into this matter at the earliest

Regards,
Deven Potdar