Iberry Auxus — auxus aura a1 phone not working

Address:

Tiruvannamalai, Tamil Nadu

I have purchased one Auxus Aura A1 mobile phone sl no A[protected], purchased through ebay vide ref 18142 dt.05.01.2015. Within 2 weeks from the date of purchase, the charger did not work and ebay had given a coupon code for compensation for the charger. Again, on 14/05/2015, the phone suddenly shut down. I tried to restart / recharge the phone, but couldn't do it. The entire screen is black with no response. Also, the phone was quite hot. Vide Ticket 760170 dt.15.05.2015, I requested to iberry axus support to arrange service within warranty or replace the phone. They have replied to approach their service dealer vide : http://iberry.asia/firmware/Aura-A1/Auxus-Aura-A1-Firmware-141016.zip. Based on that, I visited VIJEEX SYSTEMS, 25C, Jeevarathinam Maaligai, Vellore, 632004 on 18.05.15 and the service centre has checked & confirmed that the instrument (phone) is not in usable condition and also informed that they are no more authorized service centre for Auxus. Subsequently, I took up with iberry who in turn irresponsibly replied as below "If you would like to analyse the product in our Chennai Service Center, kindly send it to the above mentioned address and they informed they would not be able to claim the insurance against any damage from the courier service if the product received with improper packaging ." kindly arrange to collect the damaged after sending fresh or retuning the amount.