[Resolved]  Iberry Auxus — Damage mobile sold on ebay.In by digital estore

Address:

Mumbai City, Maharashtra

I have purchased Ibeery Auxus Nuclea X from Ebay and gone to my native village for 15 day. when I come back to Mumbai I found that Mobile is Defective from Factory. After that I called Iberry Customer care and they told me for online support. But When I lodge complaint on 10 June what non sense reply I am getting from Ms PRIYA the Servant of Iberry India. Details on problem is mentioned as under :

Subject: Defective Mobile supplied to me

Ticket Thread
Tue, Jun 10 2014 5:05am
Dear Sir,

This is refer to my phone call on toll free no. on Saturday[protected] regarding various compliant regarding my new Auxus Nuclea X phone.

1) Display is not properly fitted by factory
2) APK file support is not available by Bluetooth.
3) Rear Camera and Flash is not working since[protected].

So please provide me Service Centre in Mumbai or please send your Engineer to solve my mobile Problem.

Thanking You.

Vinod Vishwakarma
Mobile : [protected]
Wed, Jun 11 2014 10:34am - staff
Dear VINOD VISHWAKARMA,

Kindly update he serial number of your product.

Best Regards,
iberry India
Customer Support
Thu, Jun 12 2014 1:04pm
QWEQBYVKIN6TI7DQ

IF YOU WILL NOT SOLVE PROBLEM THEN I WILL LODGE COMPLAINT TO VARIOUS SITE AND CALL ALL YOUR RETAILER NOT TO SELL THIS SILLY PHONE ALL OVER INDIA. I WILL GIVE NEGATIVE FEEDBACK ON ALL ONLINE SHOPPING SITES. I WILL AWARE PEOPLE NOT TO BUY THIRD CLASS MOBILE WHICH IS NOT AS PER HIS COMITTMENT. EVEN THEY DONT HAVE QUALIFIED SERVICE CENTRES.

EVEN MY FLASH TRANSFER APPS AND FACEBOOK APPS NOT WORKING.

THIS PHONE IS HEADACHE FOR ME. IN MY LIFE I HAVE CHOSEN WRONG PRODUCT THAT IS IBERRY.
Fri, Jun 13 2014 6:59am
what happened my dear engineer ?????????
Fri, Jun 13 2014 9:21am - staff
Dear Mr. Vishwakarma,

As we discussed over the phone, the problem could have occurred due to corrupted firmware.

To reinstall your firmware kindly download the below file and follow the instructions in "Instructions.txt"

http://www.iberry.asia/firmware/NucleaX/Auxus-Nuclea-X-0504.zip

Also Kindly attach and send us the snapshot of your smartphone that shows exact issue by replying to this e-mail or else you can send it to [protected]@iberry.asia for further analysis.

Best Regards,
iberry India,
Customer Support.
Mon, Jun 16 2014 1:49pm
I understand that Iberry Auxus is 3rd Class Product and same has no customer satisfaction motto. Even Seller is not interested to listen Genuine Problem hence his sale has been stopped.
God is with me. You will loose Indian Market and will kick out shorty.
Tue, Jun 17 2014 10:06am - staff
Dear Mr. Vishwakarma,

As we dsiussed over the phone, kindly attach and send us the snapshot of your smartphone that shows exact issue by replying to this e-mail or else you can send it to [protected]@iberry.asia for further analysis.

Best Regards,
iberry India,
Customer Support.
Tue, Jun 17 2014 9:40am
DSC03341.JPG (1.8 mb)
I am attaching two photos in this u can see top site of mobile where display panel is coming upsite from the level of mobile body
Tue, Jun 17 2014 9:41am
DSC03344.JPG (1.7 mb)
2nd photo
Tue, Jun 17 2014 10:32am - staff
Dear Mr. Vishwakarma,

As we dsiussed over the phone, we are unable to identify any issue on your smartphone.

Kindly contact our toll free number[protected]AM to 8PM) for further queries.

Best Regards,
iberry India,
Customer Support.
Tue, Jun 17 2014 10:30am
Dear Priya,

I understand u r unable to understand problem because u r not from the file of technology. I will Email video to support and warranty id. and again u are not able to understand contact you senior who is from technical background.

I m loosing only 13000 but your company will loose more.

Tue, Jun 17 2014 10:37am
Dear Priya,

I understand u r unable to understand problem because u r not from the file of technology. I will Email video to support and warranty id. and again u are not able to understand contact you senior who is from technical background.

I m loosing only 13000 but your company will loose more.

Tue, Jun 17 2014 12:46pm - staff
Dear Mr. Vishwakarma,

As we dsiussed previously, kindly visit our nearby authorized service center for further analysis.

Kindly visit our official website http://sc.iberry.asia/ to know about our authorized service centers across India.

Best Regards,
iberry India,
Customer Support.
Wed, Jun 18 2014 8:09am
I understand that u r Queen of fool, hence unable to analyse and sending me to service centre and wasting my precious time. May god give u problems so u understand the problems of others.
Wed, Jun 18 2014 9:55am - staff
Dear Mr. Vishwakarma,

We regret for the inconvenience caused.

As we dsiussed over the phone, kindly pack the smartphone in the original box safely and securely to avoid any damage in transit and send it to our service center in Chennai.

We would not be able to claim the insurance against any damage from the courier service if the smartphone is received with improper packaging.

Please mention the "To Address" as given below:

To,
iberry India[386498]
Building No : 4,
4/42 Second Lane Beach,
Chennai - 600 001.
Phone[protected]

Kindly update us once you have done the same.

Best Regards,
iberry India,
Customer Support.
Wed, Jun 18 2014 10:02am
No Problem,

I WILL COME WITH YOUR 3RD CLASS DAM PHONE BUT WHO WILL PAY FARE TO VISIT CHENNAI.

U TOLD ME TO VISIT SERVICE CENTRE BUT THIS IS MANUFACTURING DEFECT AND U R JUST COMMUNICATING FROM 10 DAYS.

I DONT HAVE TRUST ON YOU, IF I SEND PHONE BY COURIER AND U WILL SAY THAT U DONT RECEIVED THEN WHAT I WILL DO.

FIRST OF ALL U R STILL NOT READY TO ACCEPT THAT PHONE IS FAULTY BY MANUFACTURING. EVEN I SENT U VIDEO OF SAME.

I THINK U INTENTION IS TO TAKE BACK PHONE ALONG WITH MY PURCHASE COST 13000 WHICH I PAID TO EBAY.

I WILL AGAIN CONTACT EBAY AND REQUEST NOT TO SELL ANY IBERRY PRODUCT AND TAKE SURVEY FROM ALL IBERRY USER FOR QUALITY PURPOSE AND BUYER AWARENESS.
Wed, Jun 18 2014 1:15pm - staff
Dear Mr. Vishwakarma,

As we discussed over the phone, we have forwarded your request and valuable feedback to the concerned team.

Kindly update us the shipment details details once you have dispatched your smartphone to track your shipment.

Best Regards,
iberry India,
Customer Support.