Ibhejo — not processing refund for undelivered product

Address:

Mumbai City, Maharashtra

I placed an order on nov 14th #ibsh3323.
After 15 days i was provided with tracking details which was invalid. Finally on dec 11th i was told that the package was lost. That too after following up for 10-15 times. Their customer care is not working. So only medium to communicate is via email.

Finally in dec 16th they told that the refund is processed to my paypal account. But today on dec 24th paypal told that no refund is processed by the seller. Isn’t this a fraud?