Ibhejo — Oral-B electric toothbrush

Address:	110021
Website:	paywithamazon/ ibhejo

On 28. Aug I placed an order[protected] for Oral-B Electric toothbrush . It was delivered to me. I started using it and it got charged the first time. However when i tried to recharge it the second time, it did not get charged. I assumed that such a good brand can't provide us faulty product so i kept trying changing my adapter, getting the switch checked only to realise that it was the product that was defective.

On 1st oct I sent the following mail:
I need to exchange the toothbrush. It got charged the first time and experience o[censored]sing it was great. However, it stopped charging ever since. I changed the adapter twice assuming that something was wrong with my adapter. However, now I have realised that it is not the adapter, but the toothbrush itself. I have been using Oral-B toothbrushes in the past, which I bought in USA. They lasted me for years. It is sad that this brush has not even lasted a month.

I received the following reply:
Support-1 (Bhejo)
Oct 1, 10:32

Dear Customer,

Thank you for writing to us.

We have received your email / call to return the product which you have purchased from Amazon on 08/28/2015.

As a seller, we make sure that the product’s return requests are followed as per the Amazon’s return policy norms set by them and mentioned on their website.

Unfortunately, the return request you have raised for this product does not fall under the return policies criteria set by Amazon.

Hence, we would not be able to process your request at this time any further for which you are requested to take a note of.

Thank you for your support and understanding in this matter.

Team iBhejo.com
Shop Like An American

I followed up with Amazon, their reply follows:
Hello,

Sorry for the inconvenience caused to you so far.

I appreciate the fact that you have contacted the seller and the seller certainly do not sound helpful.

However, due to security reasons, I'd not be able to file a claim unless the details are verified on a call.

Hence, you can call us to raise a claim or you can go ahead with filing a claim against the seller.

Hence, you need to either call me @[protected] to file the claim or you can file claim in your Pay with Amazon account.

To file a 100% Buyer Protection Guarantee. Please follow the below steps

1. Log on to Pay with Amazon at https://paywithamazon.amazon.in

2. Click on Your Orders button on the Order Summary page

3. Click "File a Claim" next to the order for which you want to submit a claim.

You can learn more about 100% Buyer Protection Guarantee please click on the below link:
https://paywithamazon.amazon.in/help/[protected]

For further queries, contact us using the following link:
https://paywithamazon.amazon.in/contactus

I hope this helps.

Unfortunately, this response from Amazon does not help at all, as magically the order no has disappeared from the website, so i cannot file a complaint by going onto the website. I dont know any brand ibhejo. I bought through your website, because i relied on Amazon's reputation. This is highly disappointing.