IBPS — IBPS SBI PO Cheating

Address:

Mumbai City, Maharashtra

I was making a registration for my sister 'Shilpa Saggar' for the IBPS SBI PO exam on 23/04/2014. While making the payment, amount 505.60/- was deducted from my ICICI account (Account no.[protected] at around 10.14 PM but I got a failure message from IBPS/SBI. Therefore, I made a registration again at around 11.20 PM which was successful (IBPS Registration number: [protected]). As of 11 July 2015 I haven't received my money back for the failed transaction. I contacted the IBPS ([protected]@ibpsorg.org) help desk through email more than 100 times and provided them with all the details including the ICICI bank statement of 23/04/2014. They say that they don't have any record of the transaction while ICICI clearly shows that I made two transactions of 505.60/- on that day. I also even have the mobile messages which I received from ICICI when two transactions were made. They (IBPS/SBI) don't respond to any of my mails and they also don't have a contact number. So, I can only contact them through email, making it difficult to reach them. I also registered a complaint with ICICI so that they could reach them on my behalf. They (ICICI) asked me to wait for 90 days after which they told me that IBPS/SBI said the same thing of not having any data. So, as I didn't get the money and clearly the money was deducted, it is surely with IBPS/SBI and they aren't returning it nor responding to the complaint. Why should a customer suffer if the problem is in their records.