Respected sir,
I sent the email yo icicidirect helpdesk with the following content.
I got in to huge loss due to system fault from icicidirect.
ICICIDirect.com added 200 sell order in my demat account at the average price of 0 Rs!!n on 1 feb 2023 ( This itself is a proof that there is a system fault as the price never hit 0 on 1 feb 2023 for this)
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Hi Team,
This is regarding my Option Trading on 1 Feb 2023.
I executed the buy and sell correctly making sure the queue is clear.
We can see this from the trade book as well.
I got in to the profit of around 1 lac rs.
But at the end of the day, sell order of 200 CNXBAN 41400 PE was added to my position with the average price of 0 Rs!!! and with that i am positioned on huge loss instead of getting 1 lac profit.
Attached is the screenshot.
Yesterday i had seen this in pending item for no reasons and i tried calling customer care for around 5 - 6 hours. No one had attended my call. Yesterday i was not seeing the option to square off as well as it was in pending state. And for sure, the transaction was not from me and it is purely due to system fault from icicidirect.
I also reached out to my relationship manager, Mr Manjunath. Mobile Number - [protected] . He told heis relationship manager for equity but not for f&o
With all these i am in huge stress now as the market is falling down which increases my loss.
#1 I will wait till market opens to hear the reply for this email. If not i will exit the position to reduce the risk at 9:15 AM. In this case i will get in to huge loss. Who will pay for it?
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