[Resolved] Icici Lombard — Bharti AXA merger to ICICI Lombard leads to incorrect name of Insurer and customer care is so pathetic

MaddyCool

Jun 7, 2022

Website:

www.icicilombard.com

Switch of health insurance from Bharti AXA to ICICI Lombard. Name of Insurer is KUMAR SAURAV but in new ICICI Lombard policy shared it is mentioned as SAURAV KUMAR which is incorrect. We paid premium and now the Policy document has this issue. I have reached out to your team 6-7 times and still issue hasn't been resolved. They keep asking documents which I have already provided. This is sort of harshment and it feels ICICI Lombard doesn't care for their customers. I kindly ask you to look into.
Your customer care is asking for RC of a vehicle to update name of Health Insurance?? I mean really?? Does it make any sense? Intercation with customer care#[protected]

Was this information helpful?

No (0)

Yes (0)

Jul 19, 2022

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Jun 08, 2022

Updated by MaddyCool Pathetic customer service. Don't even bother to read details.

Verified Support

Jun 08, 2022

ICICI Lombard Customer Care's response Dear SIR/Ma'am,
We apologize for the inconvenience caused. Request you to share your policy and contact details. We will check this from our end and get back to you with an update.

Jun 10, 2022

Updated by MaddyCool Policy number: J9577348
Merger from Bharti AXA to ICICI Lombard made the name of insurer from KUMAR SAURAV to SAURAV KUMAR and also nominee relationship from BROTHER to SPOUSE. If you can't handle the merger properly then please don't take such steps. Your customer care Priority Desk Mr. Juned is acting like a bot and sending same emails again asking for a RC of a vehicle. I will take it to PMO and other health ministry if not resolved in due time. Email me.

Verified Support

Jun 18, 2022

ICICI Lombard Customer Care's response Dear Sir/Ma'am,
We express our deepest regret for the inconvenience you had to face and wish that you never deal with such scenarios again.
We are in receipt of your case raised through email with correction in policy.
We would like to inform you that our correct name is updated in policy and request you to share correct nominee details to processed further. Please find attached of your policy document for your reference.