[Resolved]  Icici Lombard — hidden agenda of the company

Website:

www.icicilombard.com

The company does not allow a customer to enter his/her address correctly in the online account. Instead, they force the customer to enter a pin code which is practically WRONG. As a result, in case of any communication the documents go to the wrong pin code by their specific courier agencies and they say they cannot deliver the document. Now without having a hard copy one cannot apply for any claim. This is done deliberately. Neither they allow me correct my full address online NOR they correct it after several complaints over phone and email. All their customer-support people just keep on kidding over several communications in this regard. The second level redressal officer Mr. Prateek D just does not respond. All of them keep on saying, the PINcode that I am providing is wrong. What non-sense this is? I know my address correctly OR the irresponsible officers know my PINcode correctly? One officer without naming himself or herself, just jokes saying "the city and location pin code is not matching as 75xxxx. The actual pin code is showing is 753001." Who is this bloody officer who decides the pincode of my location? Is s/he trained to do so? Is Icicilombard above Govt. of India and having a different set of pincodes?
The issue is not resolved yet.