[Resolved] Icici Lombard — Hypothecation of Property Insurance Policy No. 1001/[protected]/00/000

naikmv1980

from Pune, Maharashtra

Dec 7, 2022

Address:

Pune

Hi,
I have transferred my home loan from PNBHFL to SBI. My property insurance policy is of ICICI Lombard with Policy No. 1001/[protected]/00/000. I has to hypothecate this policy to SBI.

Initiate I raised required on 29 sept 22 for hypothecation but the customer care said on 30 sept to contact my relationship manager. As my earlier relationship manager was not reachable, Mr. Bambale from ICICI Lombard called me on 4th Oct 22 related to my request of hypothecation and asked me to send certain documents.

Vilas Bamble
Contact No.: [protected]
Email ID: vilas.[protected]@icicilombard.com

Accordingly I sent him all documented on 4th Oct 22 on his email vilas.[protected]@icicilombard.com and thereafter constantly in touch with him for the update. But he is giving me next dates. Earlier he said it required 30 days. Few days back I called him and now he said, 45 days are required.

On 21 Nov. I raised complaint to customer care through email and raised my concern regarding delay and Mr. Bambale. The customer care inform me to assist but it will further delay.

Today 7 Dec 22 also I made follow up mail with copy to GRO and Bima Lokpal. I hope this will help.

Whatever is the reason but it is not my fault for which I am suffering.

I need this hypothecation very urgently.

Please help me to get the documents.

Regards,
Manoj Naik.

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Jan 20, 2023

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2022

ICICI Lombard Customer Care's response Dear Sir/Ma'am, we sincerely apologize for the inconvenience caused. We've made a note of your details and will get back to you with an update on the same.

Dec 12, 2022

Updated by naikmv1980 I don't need your apology. I need my policy hypothecation.
Please inform-
1. Official time required in general for hypothecation of any property insurance
2. Time required hypothecation of my property insurance.
3. What is reason my hypothecation request is not processed yet?

Regards,
Manoj Naik

Verified Support

Dec 14, 2022

ICICI Lombard Customer Care's response Dear Sir,

Thank you for contacting ICICI Lombard.

This is with reference to your issue related to hypothecation change.

We appreciate your patience and assure appropriate resolution maximum within 4 working days.

Verified Support

Dec 17, 2022

ICICI Lombard Customer Care's response Dear Sir,
Thank you for contacting ICICI Lombard. This is with reference to your issue related to the hypothecation change. We request you to check your Email for further details.