[Resolved] Icici Lombard — I lost my dad,when is apply for claim,then he say your policy expired

kunalsangle1234

from Mumbai, Maharashtra

Jul 27, 2022

Address:

mumbai

Respected Sir/Madam,

My Name is Kunal Manohar Sangle,
My Late Dad Name is Manohar Bhau Sangle,

in corona time i lost my dad,

i have my dad policy, policy no is 4080/IIHFL/[protected]/00

when i inform to icicilombard, then he say to me your policy is expired,

my question is if my policy is expired then why never inform to me via telephone either email

ki aapka policy expired ho gaya hai aap aapna policy renew kijiye

muze payment karne ke liye kuch bhi problem nahi hota lekin icicilombard ne muze kuch bola hi nahi

aur main mere dad ka claim puchne gaya to pahale bole ki corona se death hue to claim nahi milega,

aur phir badme bola ki unka policy expired ho gaya hai.

please help me for my query

isliye main abhi koi bhi policy le nahi raha hu

mera example dekh ke baki bhi log nahi le rahe hai

+2 photos

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Sep 4, 2022

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2022

ICICI Lombard Customer Care's response Dear Kunal, We regret the inconvenience caused. We will check this from our end and get back to you on it.

Verified Support

Jul 30, 2022

Verified Support

Aug 04, 2022

ICICI Lombard Customer Care's response Dear Mr. Sangle,

Thank you for contacting ICICI Lombard General Insurance Company Limited.

At the outset, we sincerely apologize for the inconvenience caused to you and sorry to hear about the loss.

This is in reference to your issue raised through Complaint Site with regards to policy number 4080/IIHFL/[protected]/00/001 under claim number SCM[protected].

We would like to inform you that we have reviewed your claim and regret to inform you that your claim has been rejected with below comments (attached rejection letter)
On scrutiny of the documents, it is noted that insured expired on 20 Apr 2021 and the policy was expired on 29 Jan 2021. Hence the claim falls outside the purview of the captioned policy.

Also note the policy period is from[protected] to[protected].

We hope to have addressed your issue and thank you for your understanding.