[Resolved]  Icici Lombard — Icici lombard claim approved partially and pathetic services from claim department

Address:

New Delhi, Delhi, 110039

Hi, I am ICICI Lombard Motor insurance zero depreciation policy holder for my new four wheeler. On 30 April, 2017 my car met with an accident and I have register the claim for the same and the claim No. MO06582092.
I told that my car is majorly hit from the front and somehow touched from back also. The inspection has done by Mr. Yogender Rawat and he has approved only half of my damage. He said he will not approve the back bumper damage and scratches on sides. The reason he gave is that the rear bumpher is previously damaged. I am unable to understand i bought it before one month.
Rear bumper is bended and there is major scratch on the right side body.
I do not understand why you people are not considering customers problem at the time of giving claim. If my car is not repaired fully then what is benefit of taking the claim.
I am very very disappointing from the service provided by ICICI Lombard. What is benefit of taking zero depreciation policy for my car if you are considering half damage. Why false promises are made during the time of buying the Motor policy and insisting to buy the zero depreciation policy. Is this kind of service is provided by ICICI Lombard ? Do customer require to call every time to surveyor ? Inspite of calling Mr. Yogender, he is shouting on me and told me you are not there to paying for us. He dont care if i left ICICI Lombard insurance and go for other.I have been customer of other insurances earlier and didn't saw this kind o[censored]nprofessional and pathetic service. I am escalating this mail to the highest level and am expecting your answer very promptly.