[Resolved]  Icici Lombard — ICICI Wrongly Issuing Policies

Address:	411041
Website:	www.icicilombard.com

It seems its a common practice in ICICI Lombard to issue policy with wrong details and then give endorsements correcting the policy and that too if customer requests. I don't know what they gain by doing this but it seems they can reject claims on this basis.

Its simple common sense that Shraddha is a female name and Jagdish a male name. Still, they reversed the genders on the policy. When asked to correct, they issue an endorsement as if it's we who are making the correction.

They are not even ready to acknowledgement that this correction is because of the mistake of their issuing team who purposely does this. How else can anyone make such a mistake? I say its common practice because even my husband had to make endorsements on his car insurance with ICICI Lombard when they mentioned address completely different than what was specified. And then they give endorsements when we point out the mistake.

Why should a mistake that was made by insurer in first place have an endorsement? An endorsement is for something that needs to be corrected, modified in the policy from customer's side. When we specified everything correctly, the policy should be issued with the exact same details, and not an endorsement.

This is a fraud because they don't even acknowledge that this endorsement is because of their mistake. If they're so genuine and honest, why not give a written acknowledgement?

Oh, and they don't provide audio recordings. They say only in case of claim they will be provided. (I think even that will not happen looking at the cheating that this company does)