[Resolved] Icici Lombard — my motorcycle claim rejected regarding

anama charan patra

from Almora, Uttarakhand

Address:

1st Floor, Lake view tower, opp. canara bank, Doranda, Ranchi, Jharkhand 834002, Ranchi, Jharkhand, 834002

First time company icici lombard reject my claim due to driving licence (We are submitted d. L which related tractor) then i have spent money from my pocket. After one mother second tome accident happen so that my bike chetis bend. Again i have raise claim but company again reject. I have also discussed with icici lombard person but they are asked me your both claim are same but in first claim thare is no mention regarding chetis. This is not satisfaction reason for reject my claim. They are harassment me, so pls look into the matter.

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Oct 21, 2019

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Sep 14, 2019

Updated by anama charan patra Pls Note my claim No :MOT09049559

Verified Support

Sep 15, 2019

ICICI Lombard Customer Care's response Dear Anama,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same.

Regards,
ICICI Lombard General Insurance

Verified Support

Sep 16, 2019

ICICI Lombard Customer Care's response Dear Mr. Patra,

Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding claim number MOT09049559.

We sincerely apologize for any inconvenience caused to you.

As per our telephonic conversation held today dated September 16, 2019, on your mobile number [protected], we presume that as per your understanding the current claim and past incidental claim are related so wish to review the claim properly so allow us to work on your case and we shall respond to you in maximum 4 working days.

In accordance with our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Verified Support

Sep 20, 2019

ICICI Lombard Customer Care's response Dear Mr. Patra,

Thank you for contacting ICICI Lombard General Insurance Company Ltd regarding your claim number MOT09049559.

We sincerely apologizes for any inconvenience caused to you.

As per our telephonic conversation held today dated September 20, 2019 on your mobile number 99******34, we wish to inform you that post receipt of your concern your claim was reviewed by our senior claim official and replied the above claim was not related to previous claim MOT08889564 and regret to inform that the both claims cannot be payable and is being repudiated as per below reasons which is in lines with our policy terms and conditions.

MOT[protected] Misrepresentation of facts ( try to hide the material facts).

MOT[protected] Driving license of Mr. Santosh Kumar Mishra is not valid to drive vehicle on date of loss

Further we understand that you are already aware of the above claim denial stand and so we are closing this post concern which is in agreement with your self.

We anticipate your understanding in this matter and look forward to serve you.