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ICICI Lombard

Icici Lombard — No Actions against claim no MOT11748571

Address:Jhansi

I've initiated a motor claim on my Baleno alpha BSVI on 26th December 2021. My motor claim number is MOT11748571 and garage is Suri nexa Jhansi. I have requested for same day claim resolution as small accident with baleno but niether Suri nexa has done claim intimation in morning while vehicle submitted at 9 am in morning after travelling 200 kilometers distance (orai to jhansi), even claim form opened at 4:10 pm in evening.

Suri nexa is not trust worthy because in my another Vehicle desire there was some part was replaced with old part when it was submitted for long time in workshop so i dont want to happen this time with my new vehicle.

Second thing only small issues there like bumper change, scratch on bonut and fogg lamp broken from iron trolly so why they not prefer it to do quick why asking for submitting vehicle for 15 days ?? hardly it takes 3-4 hours for this work practically.
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Reply
Dear Sir,

Apologies for the unpleasant experience. We have made a note of the details and will get back to you with an update.

Regards,
ICICI Lombard General Insurance
Reply
why complaint mark as closed ???
Reply
Dear Sir,

We write this with reference to your below concern regarding the claim MOT11748571.

At the outset, we regret the inconvenience caused to you.

We would like to inform you that we are working on your concerns and we will revert you maximum within 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.
Reply
Dear Sir,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

We write this with reference to your below concern regarding your motor claim number MOT***48571

We would like to inform you that we have reviewed your claim and inform that vehicle is not submitted in the workshop/garage.

For any further clarification please get in touch with our claims manager Mr. Ravi Malotiya, he will assist you accordingly.

We anticipate your understanding in this matter and look forward to serve you.
Reply

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