Icici Lombard — No one came for is pection of vehicle

Policy number is3001/[protected]/01/000.Our car is in garage since more than 5 days.We took car to solitaire honda in andheri west. There they gave 46K amount of which half we had to pay as per policy. We were not comfirtable we shifted car to another workshop and before shifting asked icici lombard person whewhetherey will refund he said yes I thought no ispection is needed since alreadh car was inspected in solitaire honda and person also did not tell the process but when we were demanding refund he told u started working without inspection also he said like in local workshop they made bill more for which they use local parts and all. Again inspection was scheduled on sat 4th dec but no one called so when i took followup that time I got to know number of the person who was coming for inspection. But after that no one is taking cl and car is in garage only. Please suggest us what should we do neither we are getting refund nor they are supporting us properly. They even dont talk politely.

Dear Mr. Chiprikar,

Thank you for contacting ICICI Lombard General Insurance Company Ltd.

We write this with reference to your below concern regarding your motor claim number MOT11581541.

We have tried contacting you on your phone number 88*****08. However, were unable to establish any contact. If you wish to call us back please contact us between Monday to Friday on contact number[protected] between 10 AM to 7PM or reply to this email without changing the subject line.

Further we wish to inform you that we are reviewing your claim and we shall revert you maximum within 4 working days.

We request your co-operation in the interim and look forward to serve you.

Dear Mr. Chiprikar,

Thank you for contacting ICICI Lombard General Insurance Company.

We write this with reference to your below concern regarding motor claim number MOT11581541.

We request you to provide all relevant bills to Mr. Suryaprakash Tiwari and post receipt of the same we shall assist you further.

For any further clarification please get in touch with our claims manager Mr. Suryaprakash Tiwari on [protected], he will assist you accordingly.

We assure you best of our services.