[Resolved] Icici Lombard — Pathetic & worst customer experience

[email protected]

from Mumbai, Maharashtra

Address:

Ahmedabad, Gujarat, 380058

I am Sharad Kumar Sharma and having a swift VXI car DL 8C AJ 2124. I am regular customer of ICICI Lombard having policy since December 2014 without any laps. This time I am in trouble due to ICICI Lombard. My car got accident in Ahmedabad on 22-Jan-2017 late evening and I gave it to Kiran Motors (Ahmedabad). Front Bumper and left hand side mirror damaged in this accident but surveyor is pproving only bumper. He is not approving left hand side mirror and said it is not matching with accident cause. I don’t know how the person can decide who was not on the spot, even I explained him the case. From 23 January 2017 I am suffering a lot just because of ICICI Lombard’s behavior. Initially surveyor was not tacking my call, finally he met me today (06-Feb-2017), and I got disapproval after 15 days long wait. I have registered also a complained in customer care on 29 Jan 2017. On my first call they updated me that you will get solution with in three days but I didn’t receive any response than I made a call again after 2 days and after that day they are continually increasing resolution time. “Request no.is [protected]”. Please look into this higher priority. If this time I do not receive any positive response then I have the only option to go in Consumer Court and also make sure to surrender all the 17 ICICI Lombard polices and will make sure no business to ICICI Lombard from my near and dears.
The overall experience is quite dissatisfied/pathetic.
Details are following here:-
Name:- Sharad Kumar Sharma
Vehicle No. DL 8C AJ 2124
Policy No. :- 3001/m[protected]/00/000
Customer Care Complaint No. :- [protected]

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Mar 23, 2017

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2017

ICICI Lombard Customer Care's response Dear Sharad,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance

Verified Support

Feb 14, 2017

ICICI Lombard Customer Care's response Dear Mr Sharma,

We write this with reference to your below concern,

We would like to inform you that we are working on your concerns regarding claim and we will revert you within maximum 4 working days.

We request your co-operation in the interim and look forward to serve you.

Verified Support

Feb 20, 2017

ICICI Lombard Customer Care's response Dear Sir,

We write this with reference to your below concern,

We have reviewed your claim with our senior claims official and would like to inform you that LH Rear view mirror has been denied from our end as per policy terms and conditions.

Further complete claim details have been shared with you by our claim teams at the dealership and we are unable to take your request further.

We look forward to serve you.