[Resolved] Icici Lombard — Radha Govind Automobiles - Insurance claim | |||
I am Amir Azam and having a swift car. I am regular customer of ICICI Lombard having policy for many years for all 2-wheelers and 4-wheelers in my family without any laps. This time I am in trouble due to ICICI Lombard. My car got accident and I gave it to Radha Govind Automobiles (muzaffarnagar). Front Bumper, back bumper and left hand side mirror damaged in this accident but surveyor is not approving the back bumper and side mirror. He is only approving front bumper and tail light. I am not sure of the reason why he is not approving the other things. Now my car is pending with showroom for the past 10 days and i am facing a lot of issues because of this. If this sort of service you provide, i really have to look for other options while buying insurance.Please look into this higher priority. Details are following here:- Name:- Amir Azam Email: [protected]@gmail.com Vehicle No. UP 12 AF 3362 Policy No. :- 3001/MI[protected]/00/000 Complaint number[protected] Was this information helpful? | |||
Mar 28, 2017 Complaint marked as Resolved ICICI Lombard customer support has been notified about the posted complaint. Verified Support Feb 14, 2017 ICICI Lombard Customer Care's response Dear Sir, Apologies for the unpleasant experience and the inconvenience caused. We have made a note of the details and will get back to you with an update. Regards, ICICI Lombard General Insurance Verified Support Feb 16, 2017 ICICI Lombard Customer Care's response Dear Sir, We write this with reference to your concern regarding motor claim settlement. Please note we are working on your concern and would update you in 2 working days. In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner. We assure you best of our services. Verified Support Feb 22, 2017 ICICI Lombard Customer Care's response Dear Sir, We write this with reference to your concern raised towards motor claim settlement. We have reviewed your concern and would like to inform you that, in the mentioned claim right bumper and left quarter panel & left right door damages are old damages and hence the same are not considered foe claim settlement. We look forward to serve you. | |||
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