[Resolved]  Icici Lombard — Refund of amount

Jul 11, 2020

ICICI Lombard Customer Care's response Dear Sir,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance

Jul 13, 2020

ICICI Lombard Customer Care's response Dear Sir/Madam,

We write this with reference to your below concern raised.

Given the situation of lockdown in the country, due to the outbreak of CoVid-19 (coronavirus), we have streamlined our resources, giving priority to customer facing functions, namely, claims processing and customer service. Our endeavour is to ensure that we maintain our customer service standards while keeping in mind employee safety. If, however, you experience a delay in service, at any point of time, we request your patience.

We have tried contacting you on your phone number, however we were unable to establish contact with you. We request you to share your alternate contact details, along with your existing policy details or proposal details if any and elaborate your query in reply so that we can check and assist you accordingly. If you wish to call us back please contact on [protected] between 10 am to 6 30 pm Monday to Friday.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Jul 16, 2020

ICICI Lombard Customer Care's response Dear Sir/Madam,

We write this with reference to your below concern raised.

Given the situation of lockdown in the country, due to the outbreak of CoVid-19 (coronavirus), we have streamlined our resources, giving priority to customer facing functions, namely, claims processing and customer service. Our endeavour is to ensure that we maintain our customer service standards while keeping in mind employee safety. If, however, you experience a delay in service, at any point of time, we request your patience.

We had tried contacting you on your phone number, however we were unable to establish contact with you. We had requested you to share your alternate contact details, along with your existing policy details or proposal details if any and elaborate your query in reply so that we can check and assist you accordingly, however there was no reply received with this details. If you wish to call us back please contact on [protected] between 10 am to 6 30 pm Monday to Friday.

Further if there is no reply received within one working day with the above requested details in reply after this post then we shall presume you do not wish to proceed further and shall close this post query.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.

Jul 17, 2020

ICICI Lombard Customer Care's response Dear Sir/Madam,

We write this with reference to your below concern raised.

Given the situation of lockdown in the country, due to the outbreak of CoVid-19 (coronavirus), we have streamlined our resources, giving priority to customer facing functions, namely, claims processing and customer service. Our endeavour is to ensure that we maintain our customer service standards while keeping in mind employee safety. If, however, you experience a delay in service, at any point of time, we request your patience.

We had tried contacting you on your phone number in the past and recently again, however we were unable to establish contact with you. We had requested you to share your alternate contact details, along with your existing policy details or proposal details if any and elaborate your query in reply so that we can check and assist you accordingly, however there was no reply received with details. If you wish to call us back please contact on [protected] between 10 am to 6 30 pm Monday to Friday.

Further as there was no reply received with the above requested details in reply so we presume you do not wish to proceed further and closing this post query.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.