[Resolved]  Icici Lombard — Rejecting the cashless treatment

Address:203207

Respected Sir, Policy Number- 4128I/HP/84865758/02/000 AL Number- [protected] I do hereby inform you that my father Mr. Pawan kumar garg was admitted on 05/01/2016 in emergency condition to Metro heart institute sector 12 noida for a treatment of heart attack Regarding this issue i want to inform you that i came to know from corporate desk of metro hospital that the ICICI LOMBARD has rejected the cashless benefit issue after completing their all process in 5 days i.e 10 jan. 2016 also when we have replied to all queries they asked. POLICY HAS STARTED from last 5 years and according to the rule after 3 yrs policy covers all the diseases Also then you are rejecting the cashless request by saying that they writen from doctors that the patient is not suffering from hypertension diabities and asthma and when metro hospital Dr. Manish garg (the one who is the incharge of CCU department) had writen that the patient dont have any history of asthma and hypertension and not suffering from diabities Then also they are saying that the patient is suffering from ashtma hypertension and diabates from many years prior to 2010 I.e they want silly excuses to fraud from customers please help us and take action on them. Thanking you
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Aug 5, 2021
Complaint marked as Resolved 
ICICI Lombard customer support has been notified about the posted complaint.
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Dear Rishav,

We apologize for the inconvenience caused. We have noted your concern. We will check this from our end and get back to you on it.

Regards,
ICICI Lombard General Insurance

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