[Resolved] Icici Lombard — Rejection of claim[protected] giving wrong reason.

ParimalPatil123

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 401303
Website:	www.icicilombard.com

My wife has Missed abortion in April 2016 after that she was suffering from missed periods for which She was under medication for 3 monthS. Then doctor suggested Hystroscopy for further treatment in October /November. She got her periods after this treatment but the claim of 27000 was rejected by ICICI saying that this is under infertility treatment And we don't cover that. But she was pregnant In April and how they are saying this is infertility.

Claim Number [protected]
Claim of Shruti P Patil
UHID ILGIC/A67/00/[protected]/W
Policy Number 4016/[protected]/00/000
Coverage Period 01-FEB-16 to 31-JAN-17
Date of Admission 17-SEP-16
Date of Discharge 18-SEP-16

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Mar 17, 2017

Complaint marked as Resolved

ICICI Lombard customer support has been notified about the posted complaint.

Verified Support

Feb 09, 2017

ICICI Lombard Customer Care's response Dear Parimal,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance

Verified Support

Feb 14, 2017

ICICI Lombard Customer Care's response Dear Parimal,

We write this with reference to your below concern.

We would like to inform you that we are reviewing your claim with our senior Claims official and we shall respond to you within 4 working days.

We request your cooperation in the interim and look forward to serve you.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you the best of our services.