Icici Lombard — Unattended claim

Address:

New Delhi, Delhi, 110035

Dear Sir,

My car Hyundai Xcent VEHICLE NO.--DL 10CC 6317, CLAIM NO-MOT04946539 is lying unattended since 06/10/2015, i have a zero dep policy.

Your surveyors Mr Youghal kishore and Mr Hemant bansal are not giving any satisfactory responce, initially when the claim was initiated Mr Hemant bansal surveyed the card status on 06/10/2015, when i called him he said we will investigate the matter which will take atleast 10 days, i than waited for 10 days and instead of you guys calling me, i had to call up the surveyor and check the status.

When i called up i was informed by Mr hemant bansal that we are done with the investigation please come over for a settlement, when i went to their office in janakpuri Mr hemant bansal made me speak to his senior Mr youghal and i was told that we are ready to give you the total idv of your vehicle which is 4, 70000, to which i agreed upon when i asked them how long will it take they said that the moment you will complete the documentation and will hand over the keys to us we will release the payment which will atleast take a weeks time, hence i did all the hard work which i believe wasnt my job, i went to the loan centre to get the foreclosure letter and the agreed documents.

As per the agreement i finally submitted all documents along with car keys on 19/10/2015 and thats when the worst part came into picture.

Now its been more than a month now and stiil i have no clue about my claim, iam very upset and irritated with this as the surveyor is not answering my phone calls after so many attrempts, when finally i got a hold of Mr youghal he was rude on phone, when i told him that surveyor hemant bansal isnt answering the phone he said its our week off thats y, i told him that ive been trying contacting him even on working days but he isnt answering.

When i asked Mr youghal about the claim status he said i cant do anything, as we are completely dependent on buyer, i clearly told him that iam not interested in that, i just want to know that when am i going to get the claim as iam paying emis for something iam not using.

This is a pathetic service given by icici lombard to someone who is already going through a trauma of an unforeseen fate, and instead of quick resolution its a kind of harassment.

Kindly look into the matter and provide some solution before i take this matter to litigation.

Regards
Honey sharma
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