Icici Lombard — unethical behavior of surveyor

My car's engine guard was washed away on 21th august, 2017 at 2.15 pm around and earlier minor damage front bumper turned into more damaged during visit to mithapur bus stand at patna due to heavy water logging and pitches in road. I made claim. Claim no. Was moto6901522.in evening i was informed that surveyor did not entertain my claims. Earlier minor damage of front bumper was also turned down by him. Resultantly more damage of bumper occurred. Surveyor behavior was unethical. He embarrassed me not only this time but same attitude was seen before this time. Please do accept my claims as a whole. Surveyor name is mr. Bimlesh singh mob:[protected]. Manoj kr. Jha, policy no.3001/ha[protected]/00/000