Submit a Complaint
Insurance
ICICI Lombard

Icici Lombard — Unnecessary delay in claim settlement

Sudhanshu Gulati at ICICI LOMBARD has ruined my claim experience and because of him and his stupid behaviour I have already made my mind not to renew my ICICI LOMBARD policy.

He's the most dumb person I have ever came across in my life, My claim # MOT11690739 has been pending for over 1.5 months now.

He's been requesting a document to verify a fact which I have been already telling him to be not true. I don't know why he want to delay the claim.

My claim was simply, I own a bike, I was driving my bike and had an accident. Now he wants DL and Medical document of my husband to verify if he was a pillion rider whereas for last 15 days I have been telling him I was riding my bike alone at the time of accident.
Was this information helpful?
No (0)
Yes (0)
ICICI Lombard customer support has been notified about the posted complaint.
Complaint comments 
3 Comments

Related ICICI Lombard reviews

[Resolved]Icici Lombard - HealthShield 360 for ICICI Bank Customer[Resolved]Icici Lombard - IM-1905261 - Agent[Resolved]Icici Lombard - Negligence for repair damaged car, Claim No MOT14067245 pertains to vehicle Reg No KA02AH5695[Resolved]Icici Lombard - Health Policy Premium abnormal increase of 57% at one go for the existing customer of 15 years[Resolved]Icici Lombard - ICICI LOMBARD/Case ID # IN1300023993 and # IN13000240211
View all 1318 ICICI Lombard Reviews

Comments

Dear Sir,

Apologies for the inconvenience caused. We have made a note of the details mentioned. We will check this from our end and get back to you with an update on the same

Regards,
ICICI Lombard General Insurance
Reply
Dear Ma'am,

We write this with reference to your below concern regarding the claim MOT11690739.

At the outset, we regret the inconvenience caused to you.

We would like to inform you that we are working on your concerns and we will revert you maximum within 4 working days.

In accordance to our continual focus and commitment to customer service, we trust we will address your concern(s) in a fair and equitable manner.

We assure you best of our services.
Reply
Dear Alpana,

We write this with reference to your concern on Complaint Site.

We have reviewed your concern regards claim number MOT****90739 and we wish to inform you that claim has been processed as per policy terms.

We sincerely regret the inconvenience caused to you.

We assure you best of our services.
Reply

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    ICICI Lombard
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    73%
    Complaints
    1318
    Pending
    0
    Resolved
    941
    View all 1318 ICICI Lombard reviews & complaints
    ICICI Lombard Phone
    1-800-209-8888
    1-800-2666
    ICICI Lombard Address
    ICICI Lombard House, Old Tata Press Building, Near Siddhivinayak Temple, 414, Veer Savarkar Marg, Prabhadevi, Mumbai, Maharashtra, India - 400025
    View all ICICI Lombard contact information